Technology Specialist

Holistic Industries • Capitol Heights, MD

9h • $65,000 - $65,000 • Onsite

About The Position

As a key member of the IT Support team, you’ll provide hands-on technical and security support across your assigned state, troubleshooting issues, supporting new locations launches, ensuring our systems stay online, secure, and compliant so our teams can focus on what they do best.

Requirements

• 2+ years of experience in IT support, technology infrastructure, or security systems.
• Comfortable supporting users across multiple channels and working onsite as needed, including a rotating on-call schedule.
• Proficient in Windows with strong written and verbal communication skills.
• Professional, dependable, and able to maintain confidentiality in a regulated environment.

Responsibilities

• Provide responsive technical support, resolving issues via phone, email, chat, and onsite support to minimize downtime.
• Troubleshoot and support Seed-to-Sale systems, hardware, software, network, and security devices, escalating issues clearly when needed.
• Support new location launches by setting up workstations, network infrastructure, and security systems.
• Partner with managers and vendors to resolve system and equipment issues efficiently and professionally.
• Proactively monitor and maintain network, security, and technology uptime across state facilities.

Benefits

• Holistic Industries offers a comprehensive benefits package, including competitive base pay, medical, dental, and vision coverage.
• We also offer a team member discount in our stores, a Health Savings Account, pet insurance, and a 401(K) with a company match.
• Additional benefits include company-paid short term and long-term disability, life and AD&D insurance and mental health and urgent care services.
• Team Members can also take advantage of our referral program and generous paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed