Technology Specialist

PNC

23h • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Specialist within PNC's Technology organization, you will be based in Denver, CO. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities. Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services. Provides technical operational, analytical and research support to technical teams through both written and verbal communications. Supports incident resolution and root cause analysis of production problems. Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors

Nice To Haves

• Analytical Thinking
• Computer Literacy
• Computer Systems
• Customer Solutions
• Data Analytics
• Disaster Recovery (DR)
• Machine Learning (ML)
• Technology Infrastructure Management

Responsibilities

• Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure.
• May support analysis and report generation, exception processing and service management.
• Implements new products, services, and operational solutions as well as augments existing capabilities.
• Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
• Supports incident resolution and root cause analysis of production problems.
• Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level