Technology Specialist

KIPP•Miami, FL

2h•$55,000

About The Position

The Technology Specialist provides user assistance and support on various software, hardware, network, and IT-related requests at our schools. This position aims to provide an optimal teaching and learning environment for our teachers, students, and staff every day. The Technology Specialist collaborates with other team members on IT projects, providing growth opportunities in various technology areas.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Education, or a related field, or equivalent professional background.
Experience supporting classroom technologies and multi-device environments in a K–12 environment strongly preferred.
Strong technical proficiency in Windows operating systems, ChromeOS, networking fundamentals, wireless infrastructure, and endpoint management
Familiarity with IT service desk tools, such as Zendesk.
Experience supporting multi-site organizations, ideally within the education sector.
Must be able to travel between sites within the city limits.
Operationally excellent, with a bias toward action and outcomes.
Strategic thinker who also thrives in execution and problem-solving.
Collaborative and service-oriented, with the ability to partner across a wide range of stakeholders.
Strong communicator with excellent interpersonal and written skills.
Organized, detail-oriented, and adaptable in a fast-paced, dynamic environment.
Deep commitment to equity, excellence, and the mission of helping students succeed.

Responsibilities

Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided
Efficiently troubleshoot issues and escalate as needed
Document, track, and monitor all problem/resolution activity to ensure a timely resolution and great communication
Set up, maintain, and account for PC/Mac/Chrome computers
Set up, maintain, and account for HP printers and Ricoh copiers
Support/manage new computer setup, including imaging
Support document cameras, interactive whiteboards, and other classroom technology
Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.)
Support technology-related campus projects
Assist in training faculty and staff on systems and applications as needed
Coordinate third-party hardware warranty repairs
Support and deploy student computers
Perform Tier 1 support of network appliances, including servers, switches, and wireless access points
Perform Tier 1 support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory
Part of a rotation to provide 24x7 On Call Support (one week every 2 months)