Technology Specialist

Sentinel Peak Resources Management LLC • Bakersfield, CA

2d

About The Position

The position will provide quality telephone, e-mail, and direct first-level support to the IS client community to assist in resolution of problems related to software, hardware, and security. In addition, the incumbent should have in-depth knowledge of desktop workstations, printers, and related-equipment, Microsoft Windows–based operating systems and Microsoft Office.

Requirements

• A minimum of 2 years’ experience as a Technology Specialist/Help Desk and be proficient using the Microsoft Office software products, specifically Microsoft Word and Microsoft Excel.
• Two-year degree/technical preferred or equivalent combinations of technical training and/or related experience.
• Ability to be highly organized and display excellent oral and written communications skills.
• Effective communication skills and must have excellent listening and customer service skills demonstrated by dealing courteously, logically and effectively with all clients requesting assistance.
• Ability to work as an integral part of a work team and get along and cooperate with co-workers.
• Ability to work in a fast-paced environment; process work rapidly, set priorities, work under pressure, effectively manage multiple task, and follow through with assigned tasks with limited supervision.
• Willingness to accept a work schedule with hourly demands that will vary as departmental workload fluctuates. Ability to work extra hours if needed to complete assignments.

Responsibilities

• Installs, maintains, tests, and trains advisors and staff in software
• Receives users request, responds and diagnoses problem in person, over the phone and via chat.
• Supports users in setting up new hardware systems including workstations, printers and other mobile devices
• Proactively reports incidents outside of Agency capabilities to home office IT, and ensure that all incidents are handled in a timely manner
• Regularly communicates progress towards departmental goals
• Distributes and informs users about new procedures, policies and technologies established to help them be in accordance with compliance as well as using the tools to the maximum potential to help them in their business
• Produces reports specific to Help Desk request, such as the user calls by date, response times, status of calls (resolved, unresolved) and others as required.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees