Technology Services Technician

San Marcos Consolidated Independent School District•San Marcos, TX

About The Position

Repair and maintain district-wide technology equipment and applications including but not limited to: computer hardware, peripherals, data communications, software configuration, data integrity, wireless connectivity and applications

Requirements

High School diploma or GED required
Prior certification in one or more technical certifications (CompTIA A+, Net+, Security+ / Microsoft MCP, MCDST / Apple ACSP / or similar)
Knowledge of computer and software installation and maintenance
Knowledge of the Windows, Mac, Chrome, Android, and iOS operating systems
Abilility to provide customer support via telephone, remote access and on site assistance
Knowledge of wireless networking protocols, clients, and access points
Mastery of the Microsoft Office productivity suite
Ability to develop and maintain documentation of systems and methods
Knowledge of mobile computing platforms and management
Two years installing, repairing and upgrading Windows, Mac, iOS, Android, and/or Chrome hardware and software, computer peripherals, network cabling and fiber, and wireless networks
Ability to communicate effectively (verbal and written); interpret policy, procedures, and data; maintain control under stress

Nice To Haves

Associates Degree in computer-related field or equivalent preferred

Responsibilities

Monitors security compliance in accordance with policies and procedures
Provide direction to end-users for the appropriate care and maintenance of computing and communications equipment
Prepare and deliver computer hardware to the campuses
Repair computer hardware or arrange to have it repaired by an outside source if under warranty or beyond normal requirements
Install educational software approved by the Department of Technology
Use Help Desk software to prioritize work, identify trends and document productivity
Analyze and troubleshoot hardware, software and data integrity issues, correct problems and return computing systems and data to full functionality using independent judgment and initiative
Conduct integration testing of computing systems, peripherals, and software
Provide technical telephone, remote, and on-site support for all related software, hardware, data, and communication systems
Configure, install, upgrade and support Local Area Networks (LAN), laptops and standalone PC’s, and peripherals
Image and replace computer equipment and peripherals on an as needed or provided basis
Provide collaborative input to research and development of new technology integration
Develop and deliver technical application and hardware training for technology team and other SMCISD staff
Participate in department-led training, research, and special projects
Recommend and/or develop department training, research efforts, and special projects
Comply with policies established by federal and state law, State Board of Education rules, and local board policy
Work effectively with people; be innovative and service-oriented
Perform other duties as assigned by supervisor
Recommend, evaluate, and implement systems to improve the efficiency of the Technology Services team
Promote collegiality and a positive work environment