Technology Services Director

WPP•New York City, NY

4h•Hybrid

About The Position

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. As Technology Services Director, you will play a critical role in ensuring the smooth and efficient operational delivery of our technology. You will lead the delivery of comprehensive end-user support, overseeing agile teams that provide exceptional service and innovative solutions. Your strategic leadership will be essential in driving operational excellence, enhancing user productivity, and contributing to WPP's broader Enterprise Technology transformation.

Requirements

Proven experience in Technology Operations: Leading agile teams across diverse client sizes (small, mid-market, and enterprise), specializing in distributed, connectivity, and cloud service solutions and operations.
Exceptional stakeholder management: Building strong relationships and fostering collaborative outcomes within matrix organizations, effectively communicating with C-suite executives and senior technical and non-technical stakeholders.
Skilled team leadership: Proven ability to manage and motivate diverse, globally distributed teams, including onshore, offshore, and third-party partners, in a complex matrix environment.
Financial and commercial acumen: Translating financial data into actionable business insights and driving cost-effective solutions.
Strategic and analytical problem-solver: Demonstrated decision-making, problem-solving, innovative thinking, and analytical skills.
Deep understanding of IT infrastructure and service delivery: Combining strategic vision with operational expertise and a strong understanding of ITIL frameworks.

Responsibilities

Develop and execute the ET operations strategy aligned with WPP's overarching Technology Operations and ET strategy.
Partner with the Deputy CIO, Cluster Directors, Regional Directors and the broader Tech Ops management team to translate business priorities into actionable ET initiatives.
Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation across the function.
Managing a component of the Tech Ops budget ensuring optimal resource allocation and cost-effectiveness.
Oversee the day-to-day technology operations within with a strong focus on delivering exceptional end-user support through deskside and executive support teams.
Effectively balance the demands and priorities of various clusters & regions with available resources across teams.
Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
Drive continuous improvement initiatives to optimize service quality and reduce costs.
Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth.
Develop team members' technical skills and leadership capabilities through mentorship and coaching.
Build and maintain strong relationships with key stakeholders, including business leaders, ET colleagues, and external vendors.
Provide regular updates to stakeholders on ET operations, projects, and initiatives, effectively managing expectations within a matrixed environment.