Technology Services Director
About The Position
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions. As Technology Services Director, you will play a critical role in ensuring the smooth and efficient operational delivery of our technology. You will lead the delivery of comprehensive end-user support, overseeing agile teams that provide exceptional service and innovative solutions. Your strategic leadership will be essential in driving operational excellence, enhancing user productivity, and contributing to WPP's broader Enterprise Technology transformation.
Requirements
- Proven experience in Technology Operations: Leading agile teams across diverse client sizes (small, mid-market, and enterprise), specializing in distributed, connectivity, and cloud service solutions and operations.
- Exceptional stakeholder management: Building strong relationships and fostering collaborative outcomes within matrix organizations, effectively communicating with C-suite executives and senior technical and non-technical stakeholders.
- Skilled team leadership: Proven ability to manage and motivate diverse, globally distributed teams, including onshore, offshore, and third-party partners, in a complex matrix environment.
- Financial and commercial acumen: Translating financial data into actionable business insights and driving cost-effective solutions.
- Strategic and analytical problem-solver: Demonstrated decision-making, problem-solving, innovative thinking, and analytical skills.
- Deep understanding of IT infrastructure and service delivery: Combining strategic vision with operational expertise and a strong understanding of ITIL frameworks.
Responsibilities
- Develop and execute the ET operations strategy aligned with WPP's overarching Technology Operations and ET strategy.
- Partner with the Deputy CIO, Cluster Directors, Regional Directors and the broader Tech Ops management team to translate business priorities into actionable ET initiatives.
- Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation across the function.
- Managing a component of the Tech Ops budget ensuring optimal resource allocation and cost-effectiveness.
- Oversee the day-to-day technology operations within with a strong focus on delivering exceptional end-user support through deskside and executive support teams.
- Effectively balance the demands and priorities of various clusters & regions with available resources across teams.
- Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
- Drive continuous improvement initiatives to optimize service quality and reduce costs.
- Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth.
- Develop team members' technical skills and leadership capabilities through mentorship and coaching.
- Build and maintain strong relationships with key stakeholders, including business leaders, ET colleagues, and external vendors.
- Provide regular updates to stakeholders on ET operations, projects, and initiatives, effectively managing expectations within a matrixed environment.
Benefits
- Passionate, inspired people – We aim to create a culture in which people can do extraordinary work
- Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
- Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.
- We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
