Technology Service Technician

TUSCOM•Tuscaloosa, AL

52d

About The Position

Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years, and our key technicians have been with us over 15 years. A Technology Service Technician is required to diligently execute the Service Center duties described below. The position emphasizes skill sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician’s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Technology Service Technician focus is on resolving issues with software, computer hardware and peripherals. The Technology Service Technician must have multi-tasking skills, handling multiple trouble shooting and general service scenarios at the same time.

Requirements

Understanding of computer hardware, laptop, desktop and virtual computers.
Ability and willingness to learn new products and services in a timely manner
Knowledgeable and willing to learn current and future technology and solutions

Responsibilities

Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
Ability to conduct troubleshooting, diagnostics, and repairs in a manner that reflects an outstanding client experience and efficient, productive customer service.
Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products: Windows 10, 11
Microsoft Office, 365, OneDrive and various Microsoft solutions.
Advanced threat protection and detection.
Attend all required technical training on Microsoft software and other platform solutions we implement, achieving certifications where required.
Complete work orders in a timely manner with good communication to both the clients and Tech Manager
Conduct service policies and procedures accurately
Meet standards for communication, timeliness, and quality
Maintain a clean and organized workspace environment
Involve supervisors quickly when technical support problems are not getting resolved
Be a positive support and help to staff team and management.
Look for opportunities to better the company and the customer experience
Assure the quality experience of our customers
Protect the company against fraudulent and harmful activities
Other duties as assigned