Service Technology Coordinator
About The Position
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships. Service Technology Coordinator (Service Coordinator) Join the leader in the compact construction equipment industry. Bobcat of Knoxville is seeking a Service Technology Coordinator to support our Knoxville and Chattanooga locations. This is a unique opportunity for a technology-driven professional with experience in automotive, agricultural, or construction equipment to play a key role in enhancing our service operations through proactive machine monitoring and exceptional customer coordination. The position is based full time in Knoxville, TN, with occasional day travel to Chattanooga, TN
Requirements
- Minimum 2 years of experience in the automotive, agricultural, or construction equipment industry.
- Above-average computer skills, including proficiency in Microsoft Outlook and other common business tools.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to manage time effectively in a fast-paced service environment.
- Collaborative approach with internal teams to deliver the best possible customer experience.
- Ability to travel to the Chattanooga store occasionally as needed.
Responsibilities
- Monitor machine data from telematics and diagnostic platforms for both Knoxville and Chattanooga locations.
- Analyze data to identify potential equipment issues and coordinate follow-up actions.
- Communicate directly with customers regarding equipment alerts or performance issues.
- Recommend repairs, dispatch service trucks, or coordinate equipment pickup for necessary service work.
- Work collaboratively with Service Technicians, Parts, and Sales teams to ensure timely and efficient customer service.
- Maintain accurate and organized records of customer interactions, machine data reports, and service responses.
- Support service leadership by providing insights or reports on recurring equipment alerts or patterns.
- Perform any additional tasks as assigned by the Service Manager.
Benefits
- Health, Dental, Vision, Life & Disability Policies
- Company contributions to Health Savings Account (HSA)
- 401K Plan with Company Match
- Paid Holidays & PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
