Technology Communications Coordinator

J.B. Hunt Transport Services, Inc. • Phoenix, AZ

4d • $65,000 - $103,750

About The Position

The Technology Communications Coordinator plays a vital role within the Court Technology Services (CTS) department, focusing on the strategic management and execution of communications to enhance collaboration and understanding across the organization. This position is responsible for developing and implementing communication strategies that align with IT objectives and business goals. The Technology Communications Coordinator will oversee all IT-related communications, ensuring clear, timely, and effective delivery of information about technology initiatives, project statuses, and operational updates. This position will coordinate the preparation and dissemination of internal user and external users of court technology communications materials, manage IT communication channels, and serve as the liaison between CTS and other departments to foster an integrated approach to technology solutions. Key responsibilities include managing the production of IT documentation, assisting in handling crisis communications during system outages or disruptions, and promoting the visibility and understanding of IT projects throughout the Judicial Branch. The role requires a proactive approach to communication challenges, exceptional organizational skills, and a keen ability to translate technical information into accessible language for diverse audiences.
About the Position: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, Public Administration or a related field is required.
• One (1) year of professional public relations experience.
• An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis
• Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire.
• The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.).
• Knowledge of: Communication best practices and techniques, including digital communications, organizational messaging, and content management within a technology services environment.
• Understand the 7C’s of communication ensuring clear, concise, concrete, correct, coherent, complete, and courteous.
• Ability to develop communication plans with defined objectives, audiences, messages, channels, owners, and timelines.
• IT service delivery concepts sufficient to translate technical language, such as system deployments, upgrades, outages, and change initiatives, into clear, audience-appropriate communications.
• Communication approaches for high-visibility topics, including system disruptions, security matters, and organizational change, with an understanding of the unique communications expectations within the public sector.
• Skill in: Excellent written and oral communication skills with meticulous attention to detail and the ability to tailor tone and content for audiences ranging from technical staff to non-technical staff.
• Strong proofreading, editing, and content development skills that produce clear, engaging and professional materials.
• Communications platforms and content management systems (e.g., SharePoint, email, distribution tools, intranet).
• Competence in using communication tools and content management systems to create, manage, and distribute communications.
• Ability to: Ability to develop and implement comprehensive communication strategies independently, without oversight.
• Capability to approve and distribute branch-wide communications from a Court Technology Services (CTS) email, ensuring all content adheres to organizational standards and is aligned with strategic goals.
• Proficiency in preparing and adapting communications in various formats to meet the needs of different audiences, ensuring clarity and impact.
• Ability to identify distinct audience stakeholder groups and tailoring messaging to each segment’s needs, interests, and communication style.
• Message position and framing. The ability to craft messaging that emphasizes value, reduces, resistance, and build buy-in.

Nice To Haves

• Experience working in a court or, justice system, or public sector technology environment.
• Communications experience within a technology or IT-services organization, ideally support infrastructure, product delivery, and service delivery initiatives.
• Familiarity with ITIL-based service management concepts, including incident communication and change management notifications.
• A proven track record of developing and executing communication strategies that support technology adoption and organizational change.
• Demonstrated experience managing communications channels and engaging diverse stakeholders across a matrixed organization.
• Additional certifications in Project Management, Digital Marketing, or Technical Writing are a plus.

Responsibilities

• Works closely with senior executives, department managers, and the Internal Communication to develop internal technology communication strategies and successfully communicate technology initiatives and projects.
• Creates communications to enhance and support technology project deployments.
• Creates and maintains online and other materials that communicate Judicial Branch technology to a variety of audiences.
• Champions IT initiatives and achievements through regular updates and spotlights in organizational newsletters, intranet, and external communications.
• Maintains and optimizes various communication channels, ensuring that information is easy to access and understand for all employees.
• Uses metrics and feedback to assess the effectiveness of communication strategies, adjusting as necessary to improve reach and impact.
• Creates and maintains essential documents and reports such as system requirements, project updates, and policy changes that need to be communicated across the organization.
• Collaborates with IT project teams to ensure that all communication milestones are planned and executed in alignment with project goals.
• Maintains internal IT style guides in collaboration with Judicial Branch style guides.
• Continuously assesses and improves the user experience of internal websites based on feedback from staff and external users, making sure that the interfaces are intuitive and accessible.
• Collaborates with IT specialists and branch trainers to coordinate technical enhancements and visual updates to internal websites, ensuring alignment with the overall technology and communication strategies of the organization and with legal and regulatory requirements.
• Creates engaging and informative content that accurately reflects the initiatives and updates within Court Technology Services (CTS).
• Develops standardized communication templates to ensure consistency and professionalism in all departmental outputs.
• Regular coordination with departments within CTS to ensure that all communications are synergistic and align with broader technology goals.
• Standardizes the communication of standard operating procedures, policies, and procedures ensuring clarity and uniform understanding across all levels of the organization.
• Strategizes the overall communication efforts of CTS, planning and implementing effective communication flows that support the department’s objectives and the judicial branch's goals.
• Develops a communications governance framework specific to technology within CTS, setting standards and protocols for information dissemination within the judicial branch.

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees