Technology Operations Specialist

Bank of America•Charlotte, NC

12d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies. Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed) Assumes the leadership role in the resolution of complex technical issues (SME) Consults with application developers on issues related to the impact of applications Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation) Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations Provides training to users, junior technicians and other IT personnel

Requirements

3+ years of working in a technical operations role
Outlook
MS-365
Sharepoint administration
Active Directory, working knowledge of Microsoft Exchange, One drive, MS Teams, Skype, WebEx
Strong working knowledge of ITIL standards and practices
Proven problem solving skills
Proven analytical skills
Proven communication skills on a technical and non-technical level
Proven process documentation skills
Strong working knowledge of Windows operating systems and internet browsers
Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
Basic knowledge of network troubleshooting
Ability to participate with on-call support rotations

Nice To Haves

Experience with automation of recurring processes
SQL Scripting
PowerShell Scripting
Technical Certifications (ITIL, Microsoft, Network)
Technical Writing Skills
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
Influence
Solution Delivery
Process Architecture
Automation
DevOps Practices
Project Management
Stakeholder Management

Responsibilities

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment.
Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus.
Manages the integration of email with other systems such as mobile device and other unified communication technologies.
Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
Assumes the leadership role in the resolution of complex technical issues (SME)
Consults with application developers on issues related to the impact of applications
Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
Provides training to users, junior technicians and other IT personnel

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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