Technology Lead

Infosys•Saint Louis, MO

About The Position

Provide guidance and support in the development of projects at all system layers, including data sourcing and consumption, back-office and user application systems. Responsible for analysis related to business and corporate process, design, development and implementation of information technology systems, as well as consulting with project owners to resolve issues regarding operations, implementations, and system status. Research and recommend strategies for department direction on customer- and agent-facing systems, technical interfaces, and automated system solutions. Provide technical expertise on complex projects and research new technology for use by department. Qualifications: Bachelor’s degree in a relevant field or equivalent experience required. Total 8+ years of experience. At least 5 years’ experience working as Business Analyst and Telecom domain specifically Activation. Experience in trouble ticket analysis and triage and documentation. Experienced Scrum/agile resource and handling user story writing Experience working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Knowledge of Agile methodology Excellent Analytical and Communication skills Ability to work in a team in diverse/ multiple stakeholder environment Logical thinking and problem-solving skills along with an ability to collaborate Experience and desire to work in a Global delivery environment. Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Bachelor’s degree in a relevant field or equivalent experience required.
Total 8+ years of experience.
At least 5 years’ experience working as Business Analyst and Telecom domain specifically Activation.
Experience in trouble ticket analysis and triage and documentation.
Experienced Scrum/agile resource and handling user story writing
Experience working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
Knowledge of Agile methodology
Excellent Analytical and Communication skills
Ability to work in a team in diverse/ multiple stakeholder environment
Logical thinking and problem-solving skills along with an ability to collaborate
Experience and desire to work in a Global delivery environment.

Responsibilities

Provide guidance and support in the development of projects at all system layers, including data sourcing and consumption, back-office and user application systems.
Responsible for analysis related to business and corporate process, design, development and implementation of information technology systems
Consulting with project owners to resolve issues regarding operations, implementations, and system status.
Research and recommend strategies for department direction on customer- and agent-facing systems, technical interfaces, and automated system solutions.
Provide technical expertise on complex projects and research new technology for use by department.