Technology Intern

Holyoke Public Schools•Holyoke, MA

1d•Onsite

About The Position

Holyoke Public Schools is a PreK-12 public school district serving nearly 4,800 students in 11 schools, employing nearly 1,300 people. The district is committed to recruiting and retaining top-quality educators and has a strategic plan, “Moving Forward Together,” focused on accelerating student learning and supporting student well-being. The district has achieved successes including a high graduation rate, applied learning opportunities for high school students, a comprehensive early literacy approach, a thriving dual language program, and increased diversity among its teaching staff. The Technology Intern will provide technical software, hardware, and network problem resolution to all district computer users by diagnosing issues, communicating solutions professionally, and offering one-on-one end-user training. The intern will also assist Network Technicians, troubleshoot network printer problems, escalate complex issues, and manage hardware and software inventory, database maintenance, and reporting.

Requirements

Any combination of education and experience that would likely provide the required knowledge and abilities.
Very strong knowledge of Windows XP/7, specialized educational software and student management systems.
Strong training and communication skills.

Responsibilities

Provide technical software, hardware, and network problem resolution to all district computer users by performing question/problem diagnosis.
Clearly communicate technical solutions in a user-friendly, professional manner.
Provide one-on-one end-user training as needed.
Assist Network Technicians.
Troubleshoot network printer problems.
Pass more complex end-user problems on to Network Technicians.
Conduct hardware and software inventory, database maintenance, and reporting.
Perform related work as required.
Field all Help Desk calls from the district user base and create the initial record of the request.
Resolve all Level One end-user problems over the phone.
Pass all Level Two requests on to a Network technician.
Contact manufactures for warranty service repair.
Identify, diagnose, and resolve Level One problems for users of district student management system, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicate solutions to end –users.
Assist in managing and maintaining daily up-keep and administration of the district’s software performing activities such as: Add, delete and support devices and end users.
Manage print application.
Perform daily backups and assist in recovery tasks as necessary for networked applications.
Introduce new users to network application procedures and policies.
Assist in helping to enforce the district’s acceptable use policies in regards to computers, peripherals, Internet, and applications.
Provide one-on-one end-user problem resolution over the phone for district approved personal computer (PC) software.
Deliver, tags, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
Other duties as assigned.