Technology Innovation and Data Supervisor / IT Specialist

Four Seasons Hotels and Resorts

1d•$30 - $33•Onsite

About The Position

The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Requirements

1+ years of IT Experience.

Nice To Haves

Hotel experience highly preferred.
Technical background, MCSE or similar network qualifications desired but not essential.
Prior education and/or experience supporting complex networks desired but not essential.

Responsibilities

Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards.
Support staff at all levels and assist hotel guests with technical needs.
Provide strong service to administrative users in line with the Service Level Agreement.
Assist with various accounting office tasks as required.
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.
Oversee TID responsibilities when the Director of TID is absent.
Support user procedures, hardware familiarization, and systems training.
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.
Support additional property systems, including back office, sales & catering, and people & culture applications.
Assist with diagnosing outages, restoring service, and managing antivirus protection.
Help maintain and promote Four Seasons technology standards.
Participate in major projects, new acquisitions, and corporate technology rollouts.
Provide support for desktop operating systems, applications, and patches.
Deliver guest-facing technical support, including for event spaces and conference services.
Assist with Microsoft tools, global VPN connections, and other communication platforms.
Help execute backup and recovery procedures.
Support vendor management.
Assist with 24/7 coverage for mission‑critical systems.
Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices.
Perform additional duties as assigned by Finance leadership or the Director of TID.
Apply technology best practices.
Provide HSIA guest support when no third‑party contract exists.