Assistant Manager of Technology Innovation and Data

Four Seasons Hotels and Resorts•Seattle, WA

21h•$81,000

About The Position

Four Seasons Hotel Seattle is looking for an Assistant Manager of Technology Innovation and Data who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Assistant Manager of Technology Innovation and Data will be a member of a dynamic team delivering great service to our internal and external guests. This position reports to the Director of Technology Innovation and Data. U.S. work authorization is required for this position.

Requirements

Highest level of integrity and transparency
Good interpersonal and relationship-building skills and a team player with high energy
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
Good written and verbal communication skills
Work in a safe, prudent and organized manner.
Clear understanding of the purpose and reasons for internal controls
Good understanding of the technical knowledge of hotel systems and operations.
Understand and familiar with hotel quality standards and service standards
Reasonable cost analysis, cost management and budgeting skills
Strong commitment to service
Technical background, MCSE or strong networking skills
Prior education and/or experience supporting complex networks
Knowledge of basic accounting principles

Responsibilities

Assist in ensuring critical systems are available 24/7/365 with priority given to PMS (Opera), POS (Simphony), PBX (Mitel) and HSIA systems.
Assist with establishing and maintaining user familiarization procedures for all software and hardware used at the property.
Assist with administration of all systems including maintaining user/group accounts, software configuration, troubleshooting, and completion of documentation.
Assist in server infrastructure management, performance and backup monitoring, disaster recovery, and operating system upgrades.
Assist with ensuring effective support for other systems including back office, sales and catering, human resources applications and any other at the property.
Assist with providing service outage diagnosis, troubleshooting, and restoration of service, as well as malware protection management.
Assist with maintaining and promoting technology standards as outlined in the Four Seasons IT SOPs.
Assist in the coordination of equipment acquisitions and major projects as required.
Participate in property-initiated and corporate-initiated technology implementations as required.
Attain thorough knowledge of the procedures required to install, upgrade, troubleshoot, and remove all software applications used at the property.
Provide both direct and remote guest technological support and, when needed, support to conference services.
Assist with administration of O365 and Outlook mail.
Assist with third-party vendors.
Assist with wired and wireless network support and maintenance, Active Directory maintenance, server maintenance, failover tools, firewall configuration, web security, and other systems as needed.
Perform any additional duties assigned by the Director of Technology, Innovation, and Data.