Technology Field Technician - SITECH

Gregory Poole Equipment Company•Raleigh, NC

1d•Onsite

About The Position

Responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine control systems. This role involves installing Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines, as well as Cat AccuGrade systems on Cat machines. The technician will deliver quality technical assistance, provide on-machine installation, maintenance, and training at customer sites, and ensure the operational quality of systems through post-installation tests. Key duties also include on-site troubleshooting, high-level operator training, documenting field activities, assisting with equipment shipping/receiving, maintaining service parts inventory, and performing pre-installation checkouts. The technician will use computers for troubleshooting and upgrading software, and various tools for repair and testing.

Requirements

Associate degree or equivalent education and experience.
At least one year of work experience.
Has physical ability to climb upon and operate equipment numerous times daily.
Ability to raise and/or lower miscellaneous equipment up to 80lbs.
Must have a high mechanical aptitude.
Must be capable of learning guidance technology systems [i.e. GPS, Total Station Robotics, Computer Networks (e.g. CAN), etc.] for numerous model lines.
Excellent verbal, written and problem-solving skills.
Must have experience with computers, Microsoft Office Suite, Google Docs and other similar applications.

Nice To Haves

Bilingual (Spanish/English) skills.
Experience in construction and/or agriculture machinery where GPS and Laser guidance technology is preferred.

Responsibilities

Install Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.
Deliver quality technical assistance on time and ensure customer satisfaction.
Be the primary resource in providing on-machine installation, maintenance and on-machine training on construction heavy civil construction technology at the customer's site.
Ensure the operational quality of the system by documenting post-installation tests.
Provide on-site troubleshooting as requested by the sales and technical support organizations.
Provide high-level operator training to end-users.
Ensure that installation, training and other work necessary is completed on time.
Document and report field activities as well as being pro-active in creating process improvement.
Assist the GPEC Operations Team with tasks related to equipment shipping, receiving and handling.
Maintain and be accountable for inventory of all service parts and equipment by performing monthly inventory checks.
Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.
May perform repair both in the field and in the shop.
Pre-Installation checkout of machine control systems prior to going to the field (complete electrical system, software and bill-of-materials compliance checkout).
Uses computers for troubleshooting, upgrading proprietary manufacturer’s software, firmware and networks.
Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot Trimble and associated vendors' equipment.
Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on machine control technology equipment.
Uses electronic test instruments and computers to reprogram equipment controllers.
Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.
Climbs up onto, under, & into vehicles to gain access to all parts of vehicle.
Physically moves items onto and/or off vehicle (control boxes, cables, sensors, receivers, masts, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.