TECHNOLOGY DELIVERY MANAGER-(CHARLOTTE-HYBRID)

Compass Group•Charlotte, NC

43d•Hybrid

About The Position

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction. Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes. We are fully integrated into Compass Group, proudly serving its’ various clients through scalable, cutting-edge technologies and solutions.Job SummaryCompass Digital is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. The Project Manager position offers a unique opportunity to gain exposure leading impactful enterprise-wide business initiatives in a Fortune 500 company. A successful candidate is experienced and accountable for project management execution from project initiation through project close. Our project managers are responsible for overseeing technology deployments in the food service industry across North America. Our project managers enable our field operations teams to provide their guests with a best-in-class experience supported by technology. The ideal candidate will have a strong background in project management, a deep understanding of technology systems, and a proven track record of successfully deploying complex technology solutions.

Requirements

Bachelor’s degree required.
5+ years’ experience managing enterprise projects.
Technology project management experience preferred.
Experience working with and managing third party vendors.
Expertise in conflict resolution.
Proven track record in influencing and managing competing priorities with a positive can-do attitude.
Highly developed sense of ownership, responsibility, and commitment to quality.
Effective organization, planning, and problem-solving skills.
Strong written and verbal communication skills required.
Proficient in Microsoft Office Suite – Word, PowerPoint, Excel, Outlook, Teams, and Project.
Travel as needed (less than 25%)

Nice To Haves

PMP, Lean Sigma, SCRUM, Agile certifications encouraged.

Responsibilities

Ensure projects are delivered on-time, within scope and within budget.
Follow a detailed project plan and maintain accurate up-to-date project documentation.
Ensure project deliverables are provided timely.
Promptly and effectively respond to emails, and requests for information.
Host/facilitate meetings with stakeholders, clients, and third-party vendors throughout the project lifecycle.
Establish and maintain relationships with key stakeholders, providing day-to-day reporting on project status and changes.
Approve scope changes and process change orders to secure funding.
Identify/report project risks or potential risks to management.
Manage all project issues, changes, and risks through formally defined processes.
Conduct thorough testing of the deployed technology to ensure it meets requirements and functions as intended.
Facilitate UAT sessions with end-users to validate that the deployed technology solution aligns with their needs and expectations.
Accurately track and record project financials, vendor invoices and client invoices.
Reconcile project invoices and create a project cost summary to review with the client at project close.
Transfer technology configuration and troubleshooting knowledge to the Digital Support Team at project close.