PAYROLL SUPERVISOR (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

6h•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job Summary:Are you interested in leading a payroll team for a great company with amazing benefits, free food and people-first culture? If so, then this position may be right for you.

Requirements

Bachelor's Degree required
Payroll processing and/or high volume call center experience required
Demonstrated leadership ability, supervisory experience preferred
Demonstrated customer service focus and people skills
Ability to perform root cause analysis and implement preventive solutions
Must have a technical and a data oriented mindset
Results-driven, energetic, deadline oriented and highly resilient
Proven accomplishments in process improvements Knowledge of MicrosoftAccess, Excel, Outlook SAP experience preferred

Nice To Haves

SAP experience preferred

Responsibilities

Supervise a Payroll Operations team in a large multi-state payroll environment
Evaluate and develop staff by implementing training and development plans and administering appraisals
Hold regular One on One meetings with team members to set expectations and raise awareness of individual performance
Assist Payroll Manager with team succession planning
Lead weekly Operations team meetings
Oversee Analysts activity and performance
Ensure team members are aware of all company and department policies
Maintain strong team environment through communication, motivation and consistent publication of metrics
Achieve service levels including call hold times, paperwork processing, and resolution of work order tickets
Facilitate compliance with the escalated issues process
Handle escalated Customer Service workorders from the field that cannot be resolved by an Analysts
Reduce volume of workorders through root analysis and preventive measure implementation
Prevent unplanned/incidental overtime
Monitor workorders to ensure all associates are complying with standard procedures, providing accurate information and excellent customer service
Review all processes on regular basis to identify opportunities for improvement in efficiency and quality, and make recommendations for improvements