Technology Coordinator

Spring Education Group•Dublin, CA

About The Position

BASIS Independent Schools, a subsidiary of Spring Education Group, is a national network of PreK-12 private, secular schools that educate students to the highest international levels. Our ten campuses, located in some of the most bustling, dynamic metropolitan areas in the country, are part of the BASIS Curriculum Schools global network. We believe in setting a higher standard for students and promoting self-reliance and accountability in a culture where hard work is celebrated, and intellectual pursuits result in extraordinary outcomes. BASIS Independent Dublin is seeking a qualified candidate for School Technology Coordinator! BASIS Independent Dublin is set to open in September 2026, bringing our world-class approach to education to a vibrant new community. We’re searching for passionate educators, administrators, and support staff who are eager to make a lasting impact. By joining our founding team, you’ll have a unique opportunity to shape the culture, programs, and experiences that will inspire generations of students. What We're Looking For The Technology (Desktop Support) Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology and operational needs. This includes all help desk requests and resolutions for the operations and academics staff as well as BASIS provided student resources. The Technology Coordinator is the sole IT resource at the school and as such, the person in this position needs to have strong desktop support experience and expertise, entry-level knowledge of systems/network administration and the experience to provide excellent customer service focused on teacher and student success. The position also includes assisting in the maintenance of Building Management Systems and Security/Access Control systems running on Windows based platforms. The position requires an individual who excels at managing time and user needs across a varied environment, being responsible for application support, hardware support and user education. Familiarity with a matrixed management organization is beneficial. Technology Coordinators must have the ability to engage with users of various technical skill sets effectively and understand the needs of the school as a whole. The Technology Coordinator position is a great opportunity to work for a highly dynamic, fast-paced organization. The BASIS Independent Schools academic program is consistently ranked among the top 10 programs nationally and is competitive on an international scale. The mission of BASIS Independent Schools is to provide an academically excellent and rigorous liberal arts college preparatory education to all students. It is imperative that our staff share our vision of improving the state of education in our country.

Requirements

Technical or associate's degree; experience can be considered in place of degree
2-3 years in an IT Help Desk environment supporting Windows 10
Knowledge of SharePoint and Office 365, Windows Server 2012/2016, Active Directory
Experience with managing work within a Help Desk ticketing system
Basic understanding of IP Routing, network troubleshooting and diagnostic techniques
Candidates must have the ability to obtain a fingerprint clearance card.

Nice To Haves

Basic experience with monitoring and configuring monitoring tools such as PRTG
Experience with MDT, WSUS and Antivirus/Encryption tools
Experience with Laptop/Tablet hardware maintenance, computer hardware diagnostics
Experience with supporting large Multi-Function Printers
Experience administering network devices
Familiarity with Cisco Call Manager, Commercial Building Security Software and Content Filtering solutions
The ideal applicant will have experience in school setting or youth-serving organization

Responsibilities

Serves as a help desk tiers 1 and 2 engineer to support desktops, laptops, tablets, and smartphones
Imaging computers utilizing Microsoft Deployment Toolkit and Microsoft provisioning tools
Office 365 Administration
Maintains system processes related to file and system backups
Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)
Maintain Active Directory user and computer accounts
Maintain with Windows Server Update Services
Maintains telephone equipment including VoIP and analog services
Recommends hardware, software and consumables for purchase
Maintain updated and accurate inventory lists
Analyze, design and implement IT solutions at the school level
Analyze and report performance of enterprise solutions to the Central IT department
Maintain and create documentation of IT processes
Troubleshoot Network and Wi-Fi infrastructure issues
Configure, update and maintain school image profiles
Outlook, Skype and SharePoint configuration and training
Maintains computer and mobile device updates/patches
Maintain Cisco phone equipment

Benefits

Competitive salary dependent on education and experience.
Career growth opportunities focused on continuous learning, mentorship, and professional advancement across our network of schools.
Retirement options through which eligible participants may receive a 50% Company match for the first 10% of employee earnings deferred.
Three PPO medical plans to choose from, as well as dental and vision insurance.
An FSA option that allows for pre-tax dollars to cover medical, dependent care, and transit.
Student tuition remission for your children to attend our schools.

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