Technology Coordinator, Senior

Saint Louis University • SLU Saint Louis, MO

5d

About The Position

Under general direction, provides technical support, system administration, and troubleshooting for the Workforce Center’s core technology stack, including Salesforce (CRM - customer relationship management), DestinyOne (customer lifecycle management), Canvas (LMS), Zoom, WebEx, and other applications that enhance student learning and support business operations. Delivers Tier 1 support to users and coordinates with vendor support and the University’s Information Technology Services as needed. This role manages daily system operations, data input, and basic maintenance, while collaborating with Center staff to stay current on existing and emerging technologies that support instructional and operational needs.

Requirements

• Highly collaborative team player who thrives in fast-paced environments and independently manages tasks with efficiency.
• Analytical and detail-oriented problem solver with demonstrated project management and interpersonal communication strengths.
• Proven experience with website content management and Software-as-a-Service (SaaS) platforms.
• Proficient in standard web development technologies, including HTML, JSP, JavaScript, CSS, and FTP protocols.
• Experienced in the administration, troubleshooting, and technical support of enterprise-level applications, including vendor relationship oversight.
• Bachelor’s degree and a minimum of 4 years of relevant experience.
• OR Equivalent combination of education, training and professional experience.

Nice To Haves

• Familiarity with student registration platforms, learning management systems (LMS) and Salesforce.
• Working knowledge of database technologies and SQL query development.
• Experience working with XML, APIs, and systems integration techniques.
• Exposure to reporting platforms or business intelligence (BI) tools for data-driven decision-making.

Responsibilities

• Canvas (Learning Management System): Provide Tier 1 support to students and instructors; assist with course templates, reports, and best practices for virtual instruction. Escalate complex issues to vendor support as needed.
• DestinyOne (Customer Lifecycle System): Support students, instructors and staff by managing data entry, content updates, system testing, and basic troubleshooting. Coordinate with vendors for advanced technical issues.
• WebEx and Zoom (Web Conferencing): Offer first-line technical assistance to students and instructors; support session setup, platform configuration, and escalate technical problems to vendors when necessary.
• Other Software and Applications: Apply skills to support business tools including LinkedIn and Salesforce and other student-focused platforms such as Qualtrics and Credly (digital badging). Provide general technical support to Workforce Center staff, students and instructors.
• Technology Improvement: Research and recommend new tools to enhance the virtual learning experience. Document workflows, identify process improvements, and support technology planning with Center staff.
• Collaboration: Serve as a liaison between the Workforce Center, SLU Information Technology Services, and external vendors to ensure reliable system performance and effective issue resolution.
• Assists with day-to-day operational functions within the Workforce Center.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level