Technology Control Analyst

Piper Sandler•Minneapolis, MN

1d•$65,000 - $85,000

About The Position

The Technology Control Analyst will be reporting to the Director of Technology Control. You will support technology governance, operational resiliency, and risk management across the firm. This position offers hands-on experience in business continuity planning, vendor management, IT service management, records management, and physical security.

Requirements

1-3 years of relevant experience in business analysis, technology operations, IT service management, or risk management
Bachelor's degree
Strong proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation)
Critical thinker with self-directed approach and ability to influence change
Strong communication and analytical skills
Motivated self-starter with drive to learn business objectives and products
Detail-oriented with ability to manage multiple priorities
Experience collaborating with cross-organizational groups
Willingness to travel as needed

Nice To Haves

Experience with ServiceNow or similar ITSM platforms preferred
Knowledge of ITIL v4 framework
Experience with PowerBI or data visualization tools preferred
Process automation experience a plus
Understanding of business continuity principles preferred
Familiarity with regulatory requirements (FINRA, SEC) a plus

Responsibilities

Business Continuity and Resiliency Support review and updating of Business Continuity Plans (BCPs) and runbooks for various business lines
Assist in conducting testing for vendor and internally hosted applications to improve failover times and align Recovery Time Objectives (RTOs)
Help maintain the firm’s Crisis Communication tools and ensure employee data is accurate for emergency notifications
Coordinate planned power outages and maintenance visits (HVAC, UPS, controls monitoring)
Participate in post-incident reviews and document resiliency improvements
Vendor Management & ESG Reporting Support mapping of applications and services to vendors for improved tracking and visibility
Develop advanced reports utilizing complex queries and pivot tables in Excel and PowerBI
Ensure all vendors are assessed and follow the vendor management process collaborating with both vendor contacts and internal vendor owners
Gather relevant ESG information for annual reporting
Technology Change, Incident, and Problem Management Assist with design and testing of processes in ServiceNow related to Change, Incident, and Problem Management
Facilitate regular technology production operations reporting to review and align on change, incident, and problem management
Review and update training materials and procedures for technology teams
Prepare and update technology control dashboards and monthly reports and reviews
Assist with technology control projects and enhancements
Books and Records Management Support lifecycle management of physical and electronic records, identifying documents for destruction to reduce storage costs and mitigate legal risk
Assist in reconciling retention schedules against regulatory requirements (e.g., FINRA) and identify compliance gaps
Analyze vendor invoices for accuracy and support development of automated reconciliation solutions
Physical Security Administration Administer physical security systems (Brivo, Alta) including managing platform access globally
Resolve badge access break-fix issues and generate ad-hoc access reports
Coordinate with facilities teams on security system maintenance, upgrades, and decommissioning projects
Conduct periodic badge access audits