Technology Analyst
About The Position
Bachelor’s degree in information technology, computer science, business administration, or a closely related field. Minimum three (3) years of experience as a Business Analyst, Technology Analyst, or Systems Analyst, supporting software applications and/or digital products. Demonstrated experience supporting conversational AI/chatbot solutions and/or voice-to-text / speech recognition applications including implementation, enhancement, maintenance and operations. Experience working in an Agile/Scrum environment, participating in sprint planning, backlog refinement, sprint reviews, and retrospectives.Proficiency with common Agile and requirements tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Visio or equivalent). Ability to work with technical teams to translate business needs into solution requirements, and to communicate effectively with both technical and non-technical stakeholders. Proven ability to elicit, analyze, document, and manage requirements, including user stories, acceptance criteria, process flows, and traceability to business outcomes. Experience facilitating daily Scrum or equivalent stand-ups and coordinating work across product owners, developers, testers, and stakeholders. Experience performing change and release management activities including impact assessments, stakeholder communications, adoption planning, release notes, and operational readiness. Experience executing testing activities, including test planning, writing test cases, conducting UAT, defect triage, and validation of fixes. Experience developing and delivering end-user and content owner training, including training materials, job aids, and live/virtual sessions. Strong written and verbal communication skills, with the ability to produce clear documentation and facilitate meetings. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast- paced environment. Additional Skills/Qualifications Desired: Ability to manage multiple projects. Detail orientated. Self-motivated. Collaboration, interpersonal, and communication skills. Advanced analytical and problem-solving abilities. Excellent organizational and time-management skills. Work in a fast-paced agile environment. If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit.
Requirements
- Bachelor’s degree in information technology, computer science, business administration, or a closely related field.
- Minimum three (3) years of experience as a Business Analyst, Technology Analyst, or Systems Analyst, supporting software applications and/or digital products.
- Demonstrated experience supporting conversational AI/chatbot solutions and/or voice-to-text / speech recognition applications including implementation, enhancement, maintenance and operations.
- Experience working in an Agile/Scrum environment, participating in sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Proficiency with common Agile and requirements tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Visio or equivalent).
- Ability to work with technical teams to translate business needs into solution requirements, and to communicate effectively with both technical and non-technical stakeholders.
- Proven ability to elicit, analyze, document, and manage requirements, including user stories, acceptance criteria, process flows, and traceability to business outcomes.
- Experience facilitating daily Scrum or equivalent stand-ups and coordinating work across product owners, developers, testers, and stakeholders.
- Experience performing change and release management activities including impact assessments, stakeholder communications, adoption planning, release notes, and operational readiness.
- Experience executing testing activities, including test planning, writing test cases, conducting UAT, defect triage, and validation of fixes.
- Experience developing and delivering end-user and content owner training, including training materials, job aids, and live/virtual sessions.
- Strong written and verbal communication skills, with the ability to produce clear documentation and facilitate meetings.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast- paced environment.
Nice To Haves
- Ability to manage multiple projects.
- Detail orientated.
- Self-motivated.
- Collaboration, interpersonal, and communication skills.
- Advanced analytical and problem-solving abilities.
- Excellent organizational and time-management skills.
- Work in a fast-paced agile environment.
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What This Job Offers
Career Level
Mid Level
Number of Employees
11-50 employees
