Tech Cons - Platforms - ServiceNow - HR Service Delivery - HRSD - Manager - Mul Positions - 1693802

EY • Minneapolis, MN

1d • Hybrid

About The Position

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
Technology Consulting, Platforms, ServiceNow - HR Service Delivery (HRSD) (Manager) (Multiple Positions) (1693802), Ernst & Young U.S. LLP, Minneapolis, MN.

Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives. Implement and optimize ServiceNow HR Service Delivery (HRSD) (HR Case and Knowledge Management, Employee Lifecyle Management etc.) solutions for clients. Collaborate with EY’s People Advisory Services, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration. Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization. Leverage tools, templates and enablers to plan for and initiate HRSD implementation efforts. Capture the right details needed to enable HRSD capabilities such as case management, knowledge management Employee Center Pro portal design, GenAI capabilities, onboarding and offboarding workflows and integrations with other HR systems such as Workday, SAP SuccessFactors, Oracle HRSD and others to build end to end HR operations workflow solutions using ServiceNow. Work with EY’s Global Delivery Services team located offshore and guide them to configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs. Work with Architects to determine data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform. Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform per the client’s requirements. Direct and develop the creation of training material for training end users on how to utilize ServiceNow HRSD capabilities. Provide comprehensive training to clients on the usage and administration of ServiceNow platform, and provide ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner. Participate and host scrum meetings with the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts.
Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Requirements

• Must have a Bachelor’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of work experience. In lieu of a Bachelor’s degree, the employer will accept an additional 2 years of work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Systems (IS), Computer Science, Engineering, Business, Operations Management, or a related field and 4 years of work experience.
• Must have 4 years of ServiceNow implementation experience with HR Service Delivery (HRSD).
• Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm, including providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
• Must have 4 years of experience in leading ServiceNow client design sessions, facilitating requirements workshops, and interacting with functional and/or business process area subject matter resources.
• Must have 4 years of ServiceNow experience designing and implementing customized reporting processes and integration components tailored to client needs.
• Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
• Must have 2 years of experience integrating ServiceNow with other systems using APIs.
• Must have 4 years of ServiceNow experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Requires travel up to 80%, of which 20% may be international, to serve client needs.
• Employer will accept any suitable combination of education, training, or experience.

Responsibilities

• Assists clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
• Implement and optimize ServiceNow HR Service Delivery (HRSD) (HR Case and Knowledge Management, Employee Lifecyle Management etc.) solutions for clients.
• Collaborate with EY’s People Advisory Services, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
• Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization.
• Leverage tools, templates and enablers to plan for and initiate HRSD implementation efforts.
• Capture the right details needed to enable HRSD capabilities such as case management, knowledge management Employee Center Pro portal design, GenAI capabilities, onboarding and offboarding workflows and integrations with other HR systems such as Workday, SAP SuccessFactors, Oracle HRSD and others to build end to end HR operations workflow solutions using ServiceNow.
• Work with EY’s Global Delivery Services team located offshore and guide them to configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs.
• Work with Architects to determine data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform.
• Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform per the client’s requirements.
• Direct and develop the creation of training material for training end users on how to utilize ServiceNow HRSD capabilities.
• Provide comprehensive training to clients on the usage and administration of ServiceNow platform, and provide ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner.
• Participate and host scrum meetings with the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts.
• Manage and motivate teams of professionals with diverse skills and backgrounds.
• Consistently deliver quality client services by monitoring progress.
• Demonstrate in-depth technical capabilities and professional knowledge.
• Maintain long-term client relationships and networks.
• Cultivate business development opportunities.

Benefits

• comprehensive compensation
• medical and dental coverage
• pension and 401(k) plans
• paid time off options
• flexible vacation policy
• time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Continuous learning
• Success as defined by you
• Transformative leadership
• Diverse and inclusive culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager