Senior Technical Program Manager (ServiceNow HRSD - HR Technology)

Navy Federal•San Diego, FL

About The Position

To accomplish strategic objectives by overseeing HR Departments' delivery of large, complex technology driven programs. These large-scale efforts may comprise parallel projects and cover software development, IT infrastructure, systems installation, business process engineering and functional capabilities. Provides a forward-thinking industry perspective to plan and implement and drive strategy. Collaborates with engineering, product, and business teams to ensure alignment with strategic goals. Ensures effectiveness of programs through applications of active change management techniques and changing goals/priorities. Responsible for leading technical programs that support enterprise technology initiatives such as cloud transformation, systems integration, or platform modernization.

Requirements

Bachelor’s degree in Business Administration or the equivalent combination of training, education and experience
Expert skill in ServiceNow HR Service Delivery (HRSD)
Extensive knowledge of AI Agent Delivery, Chat/LLM. SaaS platforms
Extensive experience implementing AI capabilities within HR technology platforms, driving innovation, efficiency, and automation
Extensive experience with ServiceNow HRSD/EC Pro
Strong knowledge in the differences between ServiceNow products
7+ years ServiceNow HRSD experience
Extensive experience with SAFe and Agile software development practices including Scrum, ADO, JIRA, Peer Review, Git and CI/CD
Technical expertise in large complex software programs and technology
Extensive experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Expertise within specialization to highly complex assignments through extensive experience of industry and subject area providing recommendations to business practices/processes and related technologies
Significant experience in working effectively with diverse stakeholders
Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation
Expert knowledge of project lifecycles and management methodologies
Expert skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill in extensive information systems analysis and research
Expert verbal and written communication skills with experience presenting to senior executive level management
Advanced analytical thinking skills include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill in resolving conflicting requests and meeting changing requirements
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Nice To Haves

Master's Degree in Business Administration or the equivalent combination of training, education, and experience
Oracle Fusion HCM knowledge and experience

Responsibilities

Provide overall leadership to large strategic technical and cross functional projects or programs
Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
Maintain up-to-date product-line(s) roadmaps through synchronizing product level epics and sprints capturing value streams and capabilities
Ensure effective management of projects from inception through implementation
Provide forward thinking technical expertise in current and emerging technologies, trends and practices
Plan, develop and implement standards, communications, programs and services according to best practices
Forecast initiatives to project strategic plan goals and assess current performance
Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact
Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions
Direct discovery and analysis of existing processes and key controls, and identify future internal control trends or new standards
Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
Ability to navigate complex stakeholder relationships and drive consensus on ownership structures
Partner with business and technology stakeholders to ensure alignment with strategic goals and delivery expectations
Apply technical program governance practices, tools, and reporting standards to monitor progress and performance
Coordinate across engineering, product, and business teams to ensure cohesive and timely program execution
Deliver program updates and insights to senior stakeholders and governance forums
Stay abreast and ensure compliance with applicable federal, state and industry laws, regulations and guidelines
Performs other duties as assigned