TECHNOLOGY ANALYST - REMOTE

Compass Group

1d•$70,000 - $95,000•Remote

About The Position

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Technology Analyst is part of a team of technical resources supporting complex integrated workplace management systems (IWMS) for clients of SSC. The Technology Analyst supports our field operations teams, technicians, clients, and third-party vendor partners across all SSC clients. This role is primarily responsible for data capture, data configuration and tracking, data analysis, operational optimization related to technology deployment, general platform support and training, troubleshooting and escalating issues within the SSC Technology team as needed with secondary responsibility for maintaining asset inventories, preventative maintenance program configuration and accuracy, configuration updates to scheduled activities, custom survey or inspection configuration. Platforms this role supports: GIS, REVIT, CAD, ServiceNow, Nuvolo, Poly, SmartInspect, Otuvy, SAP, Teams, Power BI, LMS, SharePoint, Microsoft Suite, and ESRI

Requirements

Bachelor’s Degree preferred or equivalent work experience
3+ years of technology support experience
Experience working with above listed systems or other CMMS systems
Energetic self-starter able to work independently in a fast-paced environment
High sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, collaboration, planning, problem solving, and analytical skills
Experience with data creation, management and processing in CAD, GIS, Revit
Excellent interpersonal skills and effective communication skills

Nice To Haves

Experience in the Facilities Management industry a plus

Responsibilities

Provide prompt and positive client and operator experience
Gather, manage, enhance, and load applicable data (such as GIS, REVIT, and CAD) from client sources to support relevant master data needs to support platforms being implemented
Communicate proactively with users and SSC Technology team
Identify optimization opportunities related to technology deployment
Provide clients and operators with data insights to utilize in driving informed business decisions
Act as liaison between client and SSC Technology and Operations teams to ensure support and escalations are handled in an effective and timely manner
Execute client configurations and testing prior to release
Train onsite operations teams and technicians, delivery to a group audience in person and virtual formats
Assess and troubleshoot various technical issues that arise with IWMS (Integrated Workplace Management System) and other tools
Escalate platform related issues, own responsibility to see issues to resolution
Manage delivery expectations with clear and consistent communication around timing and delivery
Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
Manage digital technology inventory