Technician, Show Control/Show Systems - Universal Horror Unleashed

Universal Orlando•Las Vegas, NV

16h•Onsite

About The Position

Responsible for the highly skilled, discipline specific, technical operations of Show Control/Show Systems within Universal Horror Unleashed (UHU). This role involves completing installations, routine maintenance, and repairs to ensure show quality and a positive guest experience. The technician must ensure the safety of self, guests, and other Team Members by following proper safety precautions and adhering to both state and company specific standards. The position also provides assistance for any Entertainment set and design changes for operations, seasonal offerings, and special events, including show control modifications and re-programming, ensuring proper installation from a safety and design perspective. The role serves as a key technical expert, installing, operating, and maintaining show control and show system technology and equipment as designed, and performing routine inspections and preventative measures on various show control systems like Medialon, Q-SYS, Arduino, Raspberry PI, and Networked systems. Troubleshooting system failures, implementing corrective actions, and maintaining accurate records are also crucial aspects of this position.

Requirements

Knowledge of Medialon, Q-SYS, Arduino, and Raspberry PI Programming.
Experience in computer networking, infrastructure, and troubleshooting systems.
Strong Problem-Solving skills and attention to detail.
Ability to work in a team environment.
Consistent attendance is a job requirement.
Any required local and state certifications including OSHA 10 and Q-SYS Level 1.
Must be able to obtain Non-Gaming work card upon employment.
3+ years of show controls/show systems experience.

Nice To Haves

Q-SYS Level 2 VisionSuite Certification is preferred.
Associate’s degree in related field is preferred.
1+ year of experience within the professional entertainment or themed entertainment industry is preferred.

Responsibilities

Serves as key Show Controls/Show Systems technical expert for Universal Horror Unleashed.
Installs, operates, and maintains show control and show system technology and equipment as designed.
Completes routine maintenance on all show control and show systems equipment to ensure safety standards and proper daily operation.
Supports show control modifications and re-programming efforts in partnership with Entertainment for maintaining the creative intent and integration of new concepts/designs.
Performs routine inspections and preventative measures including but not limited to file and show systems equipment checks and testing, archiving and backing up show files, installation and maintenance reviews of software updates, and leading calibration or replacement of Show Control components as needed on the UHU Show Control Systems.
Troubleshoots system failures and provide immediate and long-term corrective actions that will improve operation reliability and safety.
Assists in implementing show quality and performance standards as defined by Entertainment and Technical Management.
Provides data entry into a logged tracking system including inspections, corrective actions, and/or repairs made while listing parts required and utilized to maintain accuracy of usage.
Responsible for effectively communicating necessary information, pertaining to the technical operation of UHU to both upper management and affected Team Members.
Completes necessary reporting through the proper systems including Maximo to ensure effective communication between shifts as well as with Technical Management and Technical Coordinators.
Maintains a working knowledge of Q-SYS and other Entertainment show systems, staying up to date with industry standards, tools, technologies to find more efficient ways to operate and high show quality.
Completes all state and company mandated training and maintains any required license renewals.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.