Sergeant/Lead, Security Officer - Universal Horror Unleashed

Universal Orlando•Las Vegas, NV

1d•Onsite

About The Position

Universal Horror Unleashed is a terrifyingly unique experience that will bring haunts to Las Vegas year-round. Located at Area 15 is the heart of horror – we would love to have you haunting alongside us! With the nature of this experience comes a unique working environment. You will find yourself working in dark environments around special effects including strobe lights, fog, artificial smells, and more. The working hours will be unique, typically spanning over late evenings/nights and weekends (holidays included). This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. JOB SUMMARY Supports the Manager, Security Operations in directing and coordinating safety and prevention activities for Guest and Team Members at Universal Horror Unleashed (UHU). Oversees the daily Security Operations and serves as the first point of contact for Security Officers, Guests, and interdivisional partners. Responds to situations and manages reporting of incidents, ensuring accurate information is represented. Accountable for Security Officer on the job training, daily placement, and feedback on security services performance.

Requirements

Ability to administer CPR and/or First Aid with proper operation of an AED (Automated External Defibrillator).
Basic computer proficiency and strong communications skills.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.
Required to successfully attend and pass all recurring mandatory/legal licenses and certifications as a condition of employment.
Must be able to obtain Non-Gaming Work card upon employment
Must be able to obtain TAM Card.
High school diploma or GED is preferred.
3+ years of relevant security or military experience is required; or equivalent combination of education and experience. A background check is mandatory and results must meet Universal Destinations and Experience’s background check criteria.

Responsibilities

Assists in supervising shift of Security Officers, to respond and direct personnel during routine or emergency situations ensuring appropriate response and correct information is gathered for reporting purposes. Utilizes approved programs/technology for accountability of equipment, attendance, position assignment, and other functions as directed.
Provides work direction to Team Members. Communicates performance, behavior standards, and expectations; provides feedback for recognitions and performance improvement. Informs team of new policies and procedures in alignment with UDX Security standards. Captures written behaviors for feedback on continuous improvement to support managerial documentation.
Serves as the first point of contact for Security Officers, Guests, and interdivisional partners, responding to escalated Guest situations, emergency situations, etc. and completing accurate reporting. Escalates to leadership and Area15 partners as necessary.
Completes “daily incident reports” for situations/incidents that occur at UHU, accurately representing witness statements documented throughout each day of operation.
Assists in the adherence of Area15 security rules and regulations. Communicates relevant information for Guest and Team Member concerns related to the district outside of UHU.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.