Career Opportunities: Technician IT Support (48967)

Sigma Alimentos

6d

About The Position

This position contributes to defining and implementing "Best Practice" ITIL (IT Infrastructure Library) policies, procedures, and standards, ensuring their conformance with Corporate Information Systems goals and procedures. Provides first-level support for installations and solving technical problems, as well as ongoing system administration and additional functionality as needed to support all business units throughout the company.

Requirements

• Bachelor's degree in Computer Science/Information Technology or 4 Years of Technical Experience in related field.
• Two years of experience and understanding of wireless technology for troubleshooting issues.
• One year of experience in IT project administration to manage small to medium IT projects.
• Experience in providing onsite and remote support.
• Expertise in Windows Operating Systems, including Windows 10, MS Office (Word, Excel, Outlook).
• Experience with Anti-virus and desktop software.

Responsibilities

• Monitor, troubleshoot, and support complex technical problems of networking equipment utilizing hardware and software testing tools and techniques.
• Monitor, record, track, and respond timely to requests received through the IT Helpdesk.
• Install and support network equipment, including routers, switches, and wireless access points with guidance from the Corporate IT networking team.
• Create and maintain inventory of all IT equipment, software, software licenses, End User Training Documents, Knowledge Base Articles, and Project Plans.
• Work with outside support vendors to procure IT equipment and resolve any internal issues.
• Assist with leading small to medium IT projects and carry out IT initiatives.
• Evaluate and recommend new technologies within existing environments.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees