Technician, IT Support

DrinkPAK

5d • Onsite

About The Position

The IT Support Technician provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

Requirements

• High school diploma or GED; Associate's degree in IT, Computer Science, or related field preferred
• At least 1–3 years of hands-on IT support experience in a corporate or industrial environment
• Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear
• Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics
• Experience setting up and troubleshooting printers, cameras, and peripheral devices
• Strong troubleshooting mindset with the ability to work independently
• Clear verbal and written communication skills
• Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting

Nice To Haves

• Experience in a food & beverage manufacturing, co-packing or warehouse environment preferred
• Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred
• Familiarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferred

Responsibilities

• Set up, configure, and image desktop and laptop computers for new and existing users
• Install, configure, and troubleshoot networked and local printers and peripheral devices
• Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment
• Support and troubleshoot IP camera systems and video surveillance connectivity
• Perform hardware break/fix tasks including component replacement and equipment swaps
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
• Assist with cabling, patch panel organization, and basic network closet upkeep
• Support onboarding of new employees with workstation setup and basic system access
• Maintain inventory of IT consumables, spare hardware, and peripheral stock
• Follow IT security policies, acceptable use standards, and change management procedures
• Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes
• Responsibilities may change; team members may be required to perform other tasks not specifically mentioned

Benefits

• PPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the Company
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program, pet insurance, life insurance and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED