Technician, IT Site Support

Monogram Foods

16d•$60,000 - $65,000•Onsite

About The Position

Monogram is seeking an experienced IT Support Technician to provide technical assistance to our team members. This position reports to the IT Support Manager and is on-site at the Chandler, MN, facility. The successful candidate will be responsible for maintaining and troubleshooting computer systems (includes printers, networks, tablets, scan guns, etc.), identifying opportunities for standardization and process improvement, and ensuring the security and integrity of our company’s data. This position will also be part of an on-call rotation which provides after-hours support for critical issues. This position will serve as the hands and feet for the site in partnership with the larger IT team that is not in Chandler.

Requirements

Minimum 2-year degree in a technical or related field
At least 2 years' experience in a Support role
Ability to be part of an on-call rotation schedule.
Knowledge of Windows Server OS, Windows 10 and 11, and Office applications.
Experience with Active Directory and Group Policy.
Ability to multi-task, set priorities, and work independently.
Strong written and verbal communication skills.
Strong analytical and independent problem-solving skills.
Ability to sit or stand for prolonged periods and move throughout the facility as needed.
Ability to lift items up to 20 lbs. unassisted.
Visual and hearing acuity sufficient for business and technical environments.
Valid driver’s license and ability to travel domestically up to 25%.
Must be at least 18 years of age or older.

Nice To Haves

Office 365 experience preferred.
Experience with Microsoft 365 applications, Azure Active Directory, Intune, and Windows operating systems.
Experience with multifunction printers, video conference systems, and phone systems will also be needed in this role.
Experience in a manufacturing environment will help this candidate succeed.
Experience with creation of Knowledge Base articles is a plus!

Responsibilities

Diagnose, troubleshoot, provide timely solutions to tickets.
Documentation of processes and procedures
User account management
Support and facilitate in a Microsoft Environment
Monitor network and systems status.
Maintain and update systems inventory.
Create and maintain knowledge base material and documentation.
Addressing incidents and service requests submitted to the ticketing system from remote and on-site team members.
Troubleshoot and repair hardware and diagnose software configuration issues
Administration tasks related to permissions, user accounts, and provisioning in a Microsoft environment.