Technician I

Digital Realty•El Segundo, CA

1d•Onsite

About The Position

The Remote Hands Technician I will assist all Digital Realty customers by providing “best in class” customer and technical support. The role involves working with and supporting customer demands such as racking and stacking equipment, cabling, and cross connects. Internally, the Technician I will collaborate with Deployment, Implementation, Global Command Center, Provisioning, and Project Management teams to ensure installations meet delivery dates and enhance customer experience. The primary responsibility is responding to Customer Requests within Service Level Agreement timeframes and assisting other Operations Team members to ensure 100% uptime for all customers. Digital Realty connects companies and data through data center, colocation, and interconnection solutions, utilizing PlatformDIGITAL®, the company’s global data center platform, for secure data meeting places and managing Data Gravity challenges. The company has a global data center footprint of 300+ facilities in 50+ metros across 25+ countries. The Operations team is crucial for keeping customer infrastructure running safely and securely, handling tasks from electrical power to cooling and fire suppression systems, ensuring data centers operate as they should.

Requirements

Experience in Telecommunications or Data Center related field
Understanding of telecom structured cabling standards
Understanding of network device deployment
Ability to communicate written and verbally
Work flexible shift schedules
Provide rotational on-call coverage
Use of industry standard test equipment
Troubleshooting and root cause analysis skills
Professional business communication and interpersonal skills
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Lift and handle up to 50 pounds
Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
Work under a raised data center floor
Climb ladders (up to 16 feet) to reach plenum spaces

Nice To Haves

CompTIA A+ / Net + Certification preferred

Responsibilities

Perform Remote Hands services which are tracked through the Digital Realty ticketing system.
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Perform and document inventory verification/counts.
Adherence to Standard Operating Procedures
Assist to maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as needed