Technician - Guest Technical Services (Walk-In Support)

Pro Audio Video•New York, NY

51d•Onsite

About The Position

We're looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team. In this role, you'll provide in-person technical support, product setup, and repair-related services to walk-in guests. You'll serve as a trusted expert who helps customers get the most out of their gear - from computers and cameras to phones and drones.

Requirements

Solid knowledge of consumer electronics, especially computer, photo and video gear
Experience with hardware installation and basic tech troubleshooting
Familiarity with operating systems, mobile devices, and firmware updates
Ability to handle small tools and delicate components with precision
Excellent verbal communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Ability to work in a fast-paced, customer-facing environment

Nice To Haves

Previous experience in a retail tech support or service role is a plus

Responsibilities

Provide walk-in support with no appointments necessary
Assist guests with: Installation of memory cards, computer RAM, and software
Basic setup of cameras, computers, drones, and other tech
Firmware upgrades for cameras and lenses
On-site coordination with Secure Data Recovery Services for advanced data recovery
Hard drive cloning and data transfer
Screen protector application for phones, tablets, and cameras
SIM card resizing (cutting to fit device requirements)
Transferring contacts between phones
Gimbal calibration and setup assistance
Maintain a high level of professionalism and customer care
Stay updated on the latest consumer tech and product updates
Ensure service area is organized, clean, and well-stocked with tools and supplies