Technical Support Technician

Vestas•Fort Collins, CO

1d•$25 - $30

About The Position

The Technical Support Technician provides technical support and improves processes in the manufacturing of wind turbine blades. Responsibilities: • Owner of Technical Support processes within assigned production area • Ensure that production processes may be conducted safely • Work closely with Production staff to ensure that the production plan is met • Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs • Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems • Lead and co-facilitator of process improvement projects • Lead technology transfer projects, new process introduction, and production capacity expansions • Update and audit Bill of Material for assigned process area • Responsible for creation, validation, and maintenance of Production Work Instructions • Develop and update process procedures to ensure that documentation is accurate and understandable. • Provide technical support to the factory's production and logistics functions concerning product documentation • Interface with all levels of management and employees to gather information and provide guidance for implementation • Synthesize complex or diverse information; Collect and research data • Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail • Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback • Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values • Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly • Manage Site Specific instruction for the factory. • All other duties as assigned

Requirements

Associate degree (AA) or equivalent from two-year college or technical school
4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
Minimum 2 years' experience in technical support technician
Experience composing work instructions
Experience formulating and processing engineering change requests
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Nice To Haves

Preferred - understanding of 'lean' principles

Responsibilities

Owner of Technical Support processes within assigned production area
Ensure that production processes may be conducted safely
Work closely with Production staff to ensure that the production plan is met
Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
Lead and co-facilitator of process improvement projects
Lead technology transfer projects, new process introduction, and production capacity expansions
Update and audit Bill of Material for assigned process area
Responsible for creation, validation, and maintenance of Production Work Instructions
Develop and update process procedures to ensure that documentation is accurate and understandable.
Provide technical support to the factory's production and logistics functions concerning product documentation
Interface with all levels of management and employees to gather information and provide guidance for implementation
Synthesize complex or diverse information; Collect and research data
Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
Manage Site Specific instruction for the factory.
All other duties as assigned