Technician, Field Ops - Residential

Ezee FiberSalem, OR
1d

About The Position

We are seeking a skilled and customer-focused Residential Field Ops Technician I to join our team at Ezee Fiber. In this role, you will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. This is a position that is ideal for individuals eager to grow their technical skills in a fast-paced environment.

Requirements

  • High school diploma or equivalent; technical certifications in fiber optics are a plus.
  • Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting.
  • Basic understanding of fiber optic systems and customer premise equipment.
  • Strong attention to detail and willingness to learn.
  • Ability to work outdoors in various weather conditions and perform physical tasks.
  • Good communication skills and a team-oriented mindset.
  • Valid driver’s license and clean driving record.
  • Flexibility to work evenings, weekends, and holidays, and on call as needed.

Responsibilities

  • Install fiber services at customer homes, including termination, splicing, and testing.
  • Install, configure, and troubleshoot Customer Premise Equipment (CPE).
  • Manage work orders independently, meet SLAs, and document job details.
  • Perform splicing and identify faults using fiber loss testing.
  • Maintain inventory of tools and fiber components.
  • Provide professional service and educate customers on fiber technology.
  • Follow safety protocols and company policies during all field operations.

Benefits

  • Health, Dental and Vision insurance
  • 401k match
  • Paid time off and other generous benefit programs
  • Tuition reimbursement
  • Competitive compensation package
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