Field Ops Supervisor

Lifetime Quality Roofing•Columbus, OH

3d•Onsite

About The Position

Lifetime Quality Roofing is a fast-growing, multi-state roofing and exterior services company committed to operational excellence and a best-in-class customer experience. We pride ourselves on high standards, strong processes, and leaders who take ownership. The Field Ops Supervisor is responsible for overseeing and optimizing the scheduling, coordination, and execution of roofing projects across assigned markets. This role ensures projects are properly staffed, materials and equipment are aligned, timelines are met, and internal teams and subcontractors perform to LQR standards. This position requires a strong operational leader who thrives in a fast-paced environment, balances multiple priorities, and drives accountability across crews, coordinators, and subcontractors.

Requirements

3+ years of scheduling or operations experience in construction or a related field
Roofing or exterior construction experience strongly preferred
High school diploma or equivalent required
Strong leadership, supervisory, and conflict-resolution skills
Excellent organizational and time-management abilities
Results-driven mindset with the ability to adapt quickly in a fast-paced, high-volume environment
Effective verbal and written communication skills
High attention to detail and problem-solving ability
Ability to work independently and collaboratively across departments
Proficient with Microsoft Office and/or Google Workspace

Nice To Haves

Roofing or exterior construction experience strongly preferred

Responsibilities

Project Scheduling & Operations
Develop, manage, and maintain project schedules for residential roofing projects
Coordinate daily and weekly schedules with Construction Coordinators, field crews, subcontractors, and suppliers
Monitor active jobs, identify risks or delays, and implement corrective actions to keep projects on track
Ensure labor, materials, and equipment are available and aligned to avoid downtime or reschedules
Optimize crew utilization and resource allocation across multiple projects simultaneously
Leadership & Supervision
Supervise, train, and coach direct reports in company policies, procedures, and performance expectations
Conduct ongoing performance assessments and provide timely, constructive feedback
Address performance issues and administer discipline in accordance with company policy
Oversee work quality and first-pass yield for Construction Coordinators
Foster accountability, teamwork, and operational consistency across the field ops team
Vendor, Fleet & Resource Management
Oversee subcontractor coordination and ensure valid, signed agreements are on file
Manage company vehicle fleet, including registrations and approved vehicle purchases
Partner with internal stakeholders to resolve scheduling conflicts and operational bottlenecks
Customer Experience & Communication
Serve as an escalation point for scheduling-related customer concerns
Ensure projects are completed as scheduled while maintaining LQR’s customer service standards
Communicate professionally with homeowners, vendors, and internal teams
Process Improvement & Compliance
Identify opportunities to improve scheduling efficiency, communication flow, and operational outcomes
Ensure time clock accuracy and policy compliance for direct reports
Maintain compliance with safety standards and company procedures