Residential Field Installation Technician

Sail Internet•Santa Clara, CA

4d•Onsite

About The Position

The primary responsibilities for the Installation Technician include performing site surveys at residential and business rooftops to determine service availability and installing the equipment and cabling both on the rooftop and in the buildings. This includes configuring radios, antennas, and routers. This position also requires working at hub relays to perform service, maintenance, and installation of equipment. The Installation Technician is the face of the company with our customers and providing great customer experiences differentiates Sail from the competition. This is an outside field position that involves a lot of communication with customers, support staff, and company engineers for successful site surveys, installations, and maintenance of fixed-wireless technologies. Our ideal Installation Technician understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. S/he works well in a field environment, has detail-oriented installation skills and the ability and willingness to handle customer interaction in a professional and courteous manner at all times. S/he must possess a high level of accuracy and attention to detail, a positive attitude and willingness to learn our systems, as well as stellar technical and installation skills.

Requirements

High School Diploma or GED required
Possess a valid driver’s license and good driving record
Minimum of 2-years field installation/service experience
Dependable and reliable
Strong customer service skills and people oriented
Professional communication skills
Self-motivated, detail-oriented, and organized
Basic computer skills and comfortable operating electronic devices
Understanding of electronics, computers and routers with a mechanical aptitude and troubleshooting skills
Availability for a flexible work schedule as needed
Effectively work on jobs independently with minimum supervision
Accomplish multiple tasks where only limited standardization exists
Knowledge and experience with construction techniques, networks and telecommunication issues
Effective English communication, interpersonal, and organizational skills.
Proficient in the operation of a cell phone, laptop, and related applications such as email clients, and web browsers
Ability to safely climb and descend 40 ft. ladders
Must comply with OSHA and other safety-related weight limit requirements for ladders and bucket trucks
At least 18 years of age and eligibility to work in the United States

Responsibilities

Independently perform rooftop surveys and complete field installations of fixed-wireless radios
Ability to comfortably, safely and effectively work at elevated heights up to 45 feet by climbing up a 40 ft. ladder (3-story buildings)
Install various types of roof mounts, including tripods and non-penetrating roof mounts
Installation and termination of standard Ethernet and Power over Ethernet cabling and conduit and related equipment (run and terminate cables, including Cat6, power, and fiber)
Broadband wireless installations and repairs
Working with small power tools (drills, tree trimmers, etc)
Mount and aim microwave radios
Respond to service calls and perform high-level troubleshooting for wireless radios, and physical hardware/cabling issues
Professional and effective communication skills with customers and internal employees for installing fixed wireless internet or service calls
Able to work safely from a ladder rated for maximum working load of 300 lbs including all tools and equipment
Comfortable working in crawlspaces and attics
Comfortable working outdoors in all types of weather throughout the year
Driving to customer locations over a 50-mile radius
Updating and maintaining accurate customer records, pictures and logs
Must be able to move or lift up to 75 pounds on a regular basis
Professional and courteous behavior at all times
Other duties as assigned