Technician Broadband Sr

Shentel • Oak Hill, WV

4d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

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Job Summary:
Responsible for maintenance, installation and repair of FTTH services in the Shentel FTTH systems. Installs all Shentel FTTH video , broadband internet access and voice services. Supports system troubleshooting, maintenance and repairs from the customer premises to the head end / IP Hub location including all active and passive devices. Will be included in Shentel on-call schedule and expected to work Saturdays periodically. Daily contact with customer concerning service problems and installation of equipment as well as clearing network and customer troubles. Frequent contact with manufacturers for technical assistance. Working conditions include climbing, bucket truck operation, working at heights, driving approximately 50 to 100 miles a day and working diverse hours.

Requirements

• High School Diploma or equivalent required.
• 5 years of CATV, wireline and fiber optic installation, maintenance, troubleshooting and repairs.
• Ability to read and comprehend written materials.
• Ability to communicate in both face-to-face and non-face- to-face situations.
• Ability to lift 50 pounds and transport 200 feet.
• Ability to work aloft on ladder or bucket truck, as well as underground while using power tools.
• SCTE, NCTI or cable company equivalent certifications for maintenance tech or head end technician required. Candidate must be holding certification, or certifying entity must verify certification.
• Experience with digital CATV systems, IP Video, Optical installation and troubleshooting.
• Competent in fiber optic theory and fiber cable system operation, maintenance and troubleshooting.
• PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browse).
• Valid Driver’s license required, DCJS certification preferred.
• Telecommunications concepts, CATV, fiber optic and coaxial transport systems, electricity and electronics.
• Troubleshooting skills in fiber optic systems using experience and test equipment.
• Ability to deal tactfully and effectively with the public and staff, as well as 3rd party vendors and other utilities.

Responsibilities

• Maintenance, installation and repair of FTTH services in the Shentel FTTH systems.
• Installs all Shentel FTTH video , broadband internet access and voice services.
• Supports system troubleshooting, maintenance and repairs from the customer premises to the head end / IP Hub location including all active and passive devices.
• Will be included in Shentel on-call schedule and expected to work Saturdays periodically.
• Daily contact with customer concerning service problems and installation of equipment as well as clearing network and customer troubles.
• Frequent contact with manufacturers for technical assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED