Sr Broadband Specialist

T-Mobile

1d • $50,000

About The Position

This role supports the expansion of the customer base by engaging potential customers through direct community interactions and sales presentations. It involves achieving sales targets by presenting broadband service offers and facilitating customer transitions to these services. The role includes supporting team performance through side-by-side selling, coaching, and sales skill development with internal and external specialists. Success is measured by meeting sales targets, enhancing team capabilities, and contributing to overall market penetration. The work impacts the organization by driving direct-to-consumer sales growth and improving customer experiences in broadband services.

Requirements

• High School Diploma/GED (Required)
• Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

Responsibilities

• Achieve sales targets by engaging potential customers through door-to-door and community interactions presenting broadband service offers
• Support team performance by conducting side-by-side selling, coaching, and facilitating sales skill development with broadband specialists
• Lead weekly sales meetings and assist with administrative sales leadership functions such as key performance indicator reporting
• Partner with local leadership from other departments to drive overall market penetration and sales growth
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
• And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED