Sr Specialist, Broadband

T-Mobile

10d • $50,000

About The Position

The Senior Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through individual door-to-door interactions while also supporting the team reporting to the Senior Manager through side-by-side selling and sales skill development with internal and external broadband specialists to drive overall team performance. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct-to-Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct-to-Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.

Requirements

• High School Diploma/GED General Education (Required)
• Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
• Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
• Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
• Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
• Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
• Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
• Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• Bachelor's Degree Business or Marketing (Preferred)
• Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics Preferred
• Presenting and explaining complex product offerings effectively to potential customers Preferred
• Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets Preferred
• Peer Coaching A highly skilled sales professional with a proven ability to coach and mentor peers, fostering a culture of continuous improvement and collaboration. Demonstrates deep expertise in sales strategies, customer engagement, and performance optimization. Known for delivering actionable feedback, facilitating skill-building sessions, and empowering team members to exceed targets through personalized guidance and support. (Preferred)
• Market Insight: In-depth understanding of the telecommunications market dynamics and sales strategies to effectively position T-Mobile in competitive environments. (Preferred)
• Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
• Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)

Responsibilities

• Engages and achieves sales targets with potential customers through individual door-to-door and other community interactions to present T-Mobile's latest offers and services including post-sales follow-up with customers as needed to support an exceptional customer experience
• Engages and achieves sales targets through team-focused activities at the discretion of the Direct-to-Consumer Senior Manager including the following: Performing side-by-side selling and coaching with internal and external broadband specialists, holding weekly sales meetings with internal direct sales associates that need development, assisting with administrative sales leadership functions such as KPI reporting, partnering with local leadership from other departments to drive overall market penetration, and performing other sales driving tasks as directed by their manager

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
• EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED