Technical Writer

DeepIntent•New York, NY

3d•$105,000 - $115,000•Remote

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. We're looking for a skilled Technical Writer to own documentation across the full content lifecycle, from customer-facing help content and in-platform guidance to internal process documentation and UX copy. You'll work cross-functionally with product, engineering, design, marketing, and customer-facing teams to make complex systems clear and accessible for a range of audiences.

Requirements

2–3 years of experience in a technical writing, documentation, or content-focused role.
Strong ability to distill complex technical concepts into clear, user-friendly language approachable for both technical and non-technical audiences.
Demonstrated experience with information architecture, including structuring and organizing content for discoverability and ease of use.
Proven ability to interview and work with subject-matter experts to gather information and affirm content accuracy.
Comfort navigating ambiguity, managing multiple projects simultaneously, and meeting deadlines in a fast-moving environment.
Familiarity with Agile or Scrum workflows, including working within sprint cycles and release cadences.
Strong portfolio demonstrating a range of documentation types and audiences.
Experience with or interest in AI tools, chatbot training, or prompt-based content workflows.
Exceptional written communication and attention to detail.

Nice To Haves

Background in adtech or digital advertising technology.
Experience in healthcare, health tech, or a regulated industry.
Familiarity with UX research or content usability testing.

Responsibilities

Write and maintain external user guides, help content, and customer-facing documentation that make our product easy to understand and use.
Develop internal process documentation and best practices content to support consistency and knowledge-sharing across teams.
Collaborate with design teams to write clear, concise UX copy, including tooltips, error messages, and microcopy.
Create release notes that communicate new features and product updates clearly at launch.
Build and publish in-platform guidance, including release announcements and technical advisories.
Train and improve AI tools, including chatbots and agents, on new and existing documentation and highly structured knowledge bases.
Partner closely with product managers, engineers, operations, and support teams to gather information and review content.
Own information architecture and search optimization with a clear eye on content structure so users can efficiently find the information they need.
Maintain consistency in voice, style, and formatting across the documentation ecosystem.