Technical Writer
About The Position
We are looking for a skilled Technical Writer to help document the Workato Platform. We are looking for a writer with a passion for technology and communication who can make complex technical concepts accessible to our diverse user community. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more! You will make it easy for our user community to create automations and make automation accessible for all roles in a company. In this role, you will also be responsible to: Collaborate with Engineering, Product, Support, and Sales teams to deliver high-quality documentation that ensures customer success Produce clear, consistent documentation, including user guides, workflows, and best practices Write technical content with unified examples, consistent style, and attention to detail Maintain clarity and structure across documentation Document Workato's core product and key features for both developer and non-developer audiences Work with cross-functional teams (PM, CS, and Product Marketing) to understand the scope and direction of documentation needs Respond to internal and external feedback to continuously improve documentation Contribute to documentation tooling, GitHub repository management, and CI/CD workflows Support documentation initiatives and projects as they arise
Requirements
- 2-4 years of experience writing technical documentation, preferably for a developer or technical audience
- Experience working in a modern documentation toolchain, including GitHub or similar source control systems
- Experience with CI/CD pipelines and automated documentation builds
- Command line proficiency
- Proficiency with Markdown, reStructuredText, or equivalent markup languages
- Ability to read and understand code examples in languages such as Java, Python, or similar
- Familiarity with technical writing standards and common style guides, with the ability to work independently and cross-functionally with both technical and non-technical stakeholders
- Bachelor's Degree in Technical Writing, Computer Science, English, or a related field (or equivalent experience)
- Excellent writing, editing, and verbal communication skills with a strong ability to research, learn quickly, and communicate complex technical concepts with clarity and simplicity
Nice To Haves
- Experience supporting documentation initiatives, such as tooling improvements or workflow optimizations
- Experience building custom plugins
- Product management experience supporting technical projects for documentation
- Familiarity with AI-powered documentation tools and best practices for AI-assisted content creation
Responsibilities
- Collaborate with Engineering, Product, Support, and Sales teams to deliver high-quality documentation that ensures customer success
- Produce clear, consistent documentation, including user guides, workflows, and best practices
- Write technical content with unified examples, consistent style, and attention to detail
- Maintain clarity and structure across documentation
- Document Workato's core product and key features for both developer and non-developer audiences
- Work with cross-functional teams (PM, CS, and Product Marketing) to understand the scope and direction of documentation needs
- Respond to internal and external feedback to continuously improve documentation
- Contribute to documentation tooling, GitHub repository management, and CI/CD workflows
- Support documentation initiatives and projects as they arise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Number of Employees
501-1,000 employees
