Technical Writer

Iron Mountain • Madison, IN

7d

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking a motivated Technical Writer to join our Digital Business Unit team. In this role, you will be responsible for developing high-quality technical documentation and enablement resources that ensure the success of our implementation projects and help customers unlock the full potential of our products. You will be part of the Global Product Platform & Technology team, a group dedicated to bridging the physical and digital worlds by creating exceptional customer experiences.

Requirements

• 2–5 years of experience in technical writing within a Software as a Service (SaaS) or Platform as a Service (PaaS) environment.
• Strong knowledge of documentation principles, information architecture, and markup languages such as XML, HTML, or CSS.
• Proven ability in audience analysis and stakeholder management to tailor complex information for diverse technical and non-technical audiences.
• Bachelor’s degree in English, Technical Writing, Technical Communication, or a related field.

Responsibilities

• Develop and maintain clear, concise technical documentation and Help Center resources, translating complex Software as a Service (SaaS) concepts into accessible content for end-users and developers.
• Collaborate with Subject Matter Experts (SMEs), including engineers and product managers, to gather technical insights and ensure documentation accuracy across the product development lifecycle.
• Ensure compliance with established style guides and organizational standards by conducting regular audits of existing content to align with the latest User Interface (UI) and User Experience (UX) changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level