Technical Writer Remote
About The Position
Technical Writer Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Responsible for managing the composition and content of member materials at the individual member material level across all lines of business for product and marketing, and the knowledge base platform for customer service. Responsible for coordinating and discerning stakeholder input across various subject matter experts throughout the health plan, including but not limited to regulatory and compliance, marketing, sales, communications and service operations. Content and materials vary by line of business and can include but are not limited to SBCs, benefit summary's and ANOCs. For customer service this will include benefit updates, documentation of tribal knowledge, desktop procedures, FAQs, workflow guidance, regulatory protocols and requirements, and annual review of all content. Performs all duties with a minimum of direct supervision. _Providence Health Plan welcomes 100% remote work for applicants who reside in the following states:_ + Oregon
Requirements
- Bachelor's Degree in Business, Marketing, Communications, or Liberal Arts or an equivalent combination of education and experience
- 5 years of relevant communication or writing experience, including proven experience in developing and executing documentation projects that deliver an accurate and easy to understand information.
Responsibilities
- managing the composition and content of member materials at the individual member material level across all lines of business for product and marketing
- managing the knowledge base platform for customer service
- coordinating and discerning stakeholder input across various subject matter experts throughout the health plan, including but not limited to regulatory and compliance, marketing, sales, communications and service operations
- benefit updates
- documentation of tribal knowledge
- desktop procedures
- FAQs
- workflow guidance
- regulatory protocols and requirements
- annual review of all content
Benefits
- retirement 401(k) Savings Plan with employer matching
- health care benefits (medical, dental, vision)
- life insurance
- disability insurance
- time off benefits (paid parental leave, vacations, holidays, health issues)
- voluntary benefits
- well-being resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
