Technical Writer

Digital Hands • Tampa, FL

13h

About The Position

At Digital Hands, we’re dedicated to fortifying cybersecurity for organizations everywhere. We’re looking for a detail-driven and highly organized Technical Writer to support our Managed Security Services team. In this role, you’ll develop, maintain, and manage high-quality technical documentation that supports our Security Operations Center (SOC) team and customers. This is a full-time position supporting our cybersecurity operations and client service delivery teams.

Requirements

• Education & Experience: Bachelor’s degree in Technical Writing, English, Information Technology, Cybersecurity, or a related field, or 3–5 years of experience in a technical writing role within cybersecurity, IT, or a Managed Security Services environment.
• Technical Expertise: Strong understanding of cybersecurity concepts, SOC operations, incident response processes, and IT infrastructure. Experience writing about tools such as SIEM platforms, EDR solutions, firewalls, and cloud technologies is preferred.
• ServiceNow Experience: Hands-on experience creating and maintaining Knowledge Base (KB) articles in ServiceNow, including workflow approvals and document governance.
• Document Management Skills: Experience with version control, document lifecycle management, and maintaining centralized repositories (e.g., SharePoint or similar platforms).
• Writing & Editing Excellence: Exceptional grammar, formatting, and editing skills, with the ability to adapt tone and complexity for different audiences.
• Workload Management: Demonstrated ability to handle a high-volume workload, prioritize effectively, and meet deadlines in a fast-paced environment.

Nice To Haves

• Certifications (Preferred): Technical writing certifications, ITIL Foundation, CompTIA Security+, or similar cybersecurity-related credentials are a plus.

Responsibilities

• Develop Technical Documentation: Create and maintain standard operating procedures (SOPs), runbooks, playbooks, knowledge base articles, client-facing reports, and internal process documentation related to cybersecurity operations.
• Manage ServiceNow Knowledge Base (KB): Build, update, and organize knowledge articles within ServiceNow, ensuring content accuracy, proper categorization, and adherence to governance standards.
• Maintain Document Control: Implement and manage document lifecycle processes, including version control, reviews, approvals, and archival to ensure all materials remain up to date and audit-ready.
• Drive Continuous Improvement: Identify gaps in documentation, standardize formatting and templates, and enhance overall knowledge management practices.
• Support Large-Scale Workflows: Manage multiple documentation projects simultaneously while maintaining accuracy, consistency, and timely delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level