Technical Writer

Skimmer

14d•Remote

About The Position

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. About You: We're seeking an experienced Technical Writer to join our Product team and play a critical role in supporting new feature and product launches. You'll be responsible for creating clear, user-friendly documentation that helps our pool service professionals get the most out of Skimmer's platform. This role requires someone who can translate complex technical concepts into simple, actionable content for diverse audiences—from solo pool technicians to enterprise operations teams. You will also have a kick-ass time! 🏊

Requirements

Hands on experience as a Technical Writer, preferably in SaaS or software companies
Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.)
Exceptional writing and editing skills with strong attention to detail
Ability to quickly understand complex technical concepts and translate them for non-technical audiences
Experience working in agile/scrum product development environments
Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar)
Strong project management skills and ability to handle multiple priorities simultaneously
Excellent communication and collaboration skills across technical and non-technical stakeholders

Nice To Haves

Experience with B2B SaaS products, especially field service management or vertical SaaS
Familiarity with UX writing principles and in-app content creation
Knowledge of HTML/CSS and comfort working with developer tools
Understanding of API documentation and developer resources
Experience with analytics tools to measure documentation effectiveness

Responsibilities

Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content
Create in-app copy, tooltips, and microcopy that guides users through features and workflows
Develop internal support documentation to enable our Customer Success and Support teams to better serve customers
Partner with Product Managers to document feature requirements and create comprehensive product specifications
Contribute to video scripts, tutorial content, and training materials for new feature rollouts
Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows
Collaborate with Marketing to ensure messaging consistency across customer touchpoints
Partner with Customer Success and Support teams to identify documentation gaps and common user pain points
Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines
Establish and maintain documentation standards, style guides, and best practices
Organize and structure information architecture for optimal user experience
Track documentation metrics and gather user feedback to continuously improve content effectiveness
Manage documentation lifecycle, including updates for product changes

Benefits

Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development

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