Technical Writer
About The Position
Description: ONLY SUBMIT LOCAL CANDIDATES CURRENTLY RESIDING IN BAY AREA/OAKLAND GO. ASSIGNMENT IS HYBRID AND REQUIRED ONSITE 1-2 TIMES PER WEEK. PG&E LAPTOP WILL BE ISSUED BUT ANY OTHER ADDITIONAL EQUIPMENT NEEDED IS RESPONSIBILITY OF SUPPLIER. CELL PHONE REQUIRED. WITH MANAGER PRIOR APPROVAL A PRE-DETERMINED AMOUNT FOR CELL EXPENSE CAN BE REIMBURSED MONTHLY. TOP THINGS LOOKING FOR: Self starter. Can work with little direction Attention to detail Ability to pinpoint what parts of document don’t make sense and need discussion. Job Description: 70% of the time Process Development: Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners. Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool. Identify improvements to be made to existing processes already incorporated into Gen Ref. 20% of Time Product Management: Publish approved business process documents into the Front Page application for General Reference. Edit and reformat all information into a concise format before publishing to General Reference. Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates. Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others. Utilize Outlook, Excel, and Word programs to document and track requested updates. 5% of Time Process Improvement: Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B. Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees. Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools. Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox. Respond to all inquiries in the mailbox within 1 business day. 5% of Time Safety: Demonstrate leadership in safety through active participation and support of the safety programs. Take a proactive approach to identify and correct safety hazards and work practices in the work place. Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
Requirements
- Strong experience in written communication skills
- Experience with Front Page, or other Web program experience
- Must have strong skills in Excel, Word and Outlook
- Logical/Critical Thinking
Responsibilities
- Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
- Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
- Identify improvements to be made to existing processes already incorporated into Gen Ref.
- Publish approved business process documents into the Front Page application for General Reference.
- Edit and reformat all information into a concise format before publishing to General Reference.
- Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates.
- Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others.
- Utilize Outlook, Excel, and Word programs to document and track requested updates.
- Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B.
- Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees.
- Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
- Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
- Respond to all inquiries in the mailbox within 1 business day.
- Demonstrate leadership in safety through active participation and support of the safety programs.
- Take a proactive approach to identify and correct safety hazards and work practices in the work place.
- Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
