Technical Writer

Cook Systems • Atlanta, GA

4h • Hybrid

About The Position

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
Summary
We are seeking a highly experienced IT Technical Writer with a strong background in telecommunications, infrastructure, and technology strategy. This role involves documenting technical policies and procedures, mapping complex systems and business processes, and developing clear, concise SOPs and technical documentation across IT and engineering environments, and IT, architecture review, and change management governance. The ideal candidate can work well independently with cross-functional teams.

Requirements

• 5+ years of experience in telecommunications, IT, or network engineering environments, with direct involvement in documentation, solution delivery, and strategy.
• Strong experience writing SOPs, technical guidelines, RFPs, IT policies, governance and business process documentation.
• Proven ability to lead documentation for RFPs, system integration projects, and cross-functional initiatives.
• Proficiency with process mapping tools such as Microsoft Visio or Lucidchart.
• Familiarity with SDLC methodologies (Agile, DevOps, Waterfall).
• Excellent writing, editing, and communication skills.
• Bachelor's or Master’s degree in Information Technology, or related field.

Responsibilities

• Create and maintain clear, user-centered technical documentation including Standard Operating Procedures (SOPs), network design documentation, technology assessments, IT policies and governance documents, and strategic roadmaps.
• Lead or support efforts to map end-to-end business and technology processes across telecommunications, IT systems, and enterprise networks.
• Gather input from subject matter experts and engineers to develop detailed documentation for both technical and non-technical audiences.
• Translate complex technical concepts into actionable documentation.
• Document results of Proof of Concept (PoC) evaluations, RFPs and RFP responses, and technology trials.
• Maintain document standards, templates, and version control using modern tools (e.g., Microsoft 365, Visio, Google Suite).
• Work independently to manage project timelines and deliverables without direct supervision.

Benefits

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level