Technical Writer

Omron Automation - Packaging Solutions - Americas • Amherst, NH

5d • $110,000 - $135,000

About The Position

Omron Robotics and Safety Technologies, Inc. (ORT) develops social-needs driven
automation solutions, creating mechanics, electronics, and software for various
robots, including autonomous mobile, SCARA, articulated, and parallel types. Our
teams are known for innovation and global product success.

ORT's Marketing, Engineering, and Manufacturing teams handle all robot lifecycle
phases, from concept to production, with factories in the US, China, Japan, and
the Netherlands. Based in Silicon Valley, ORT is part of Omron IAB (Industrial
Automation Business).

We are looking for an enthusiastic technical writer to help us document our
expanding list of high-tech robotic products. At ORT we have all the benefits
of being backed by the global presence of the Omron Corporation, while
maintaining the entrepreneurial spirit usually reserved for smaller companies.
As a technical writer at ORT you’ll be involved in new product development from
early conceptual stages through product release and beyond. You’ll work with
talented subject matter experts in the ORT engineering and software teams to
produce complete and accurate documentation to suit our customers’ needs. Your
work will directly impact the success of our robotic products.

Requirements

• Bachelor’s degree required, Engineering preferred.
• Experience with user documentation – 3+ years
• Demonstrate an aptitude for understanding and applying complex technologies within a robotics environment, with the ability to analyze intricate systems and translate technical concepts into easily understood content.
• Differentiate between internal, under-the-hood detail from important user-facing information.
• Author in a consistent manner within a document while conforming with the style and tone of our existing manual library.
• Create high quality line drawings and illustrations to supplement text (Adobe Illustrator).
• Familiarity with DITA and XML authoring systems (Ixiasoft or similar).
• Translation / localization from English to Japanese.
• Strong typography skills to ensure clarity, readability, and professional presentation of complex information with effective use of fonts, spacing, and hierarchy to support consistent branding.
• Apply audience awareness to tailor documentation for sales, support, maintenance, system integrators, and other personnel that work with our products in factory automation environments.
• Excellent time management skills with the ability to recognize and communicate risks for deadlines or other time-sensitive dependencies.
• Manages multiple tasks while collaborating effectively across teams.
• Organizes work clearly and maintains well-structured processes.
• Actively listens, asks clarifying questions, and communicates clearly with others.
• Meets deadlines reliably, recognizing their critical impact on business outcomes.
• Reviews work carefully to ensure clarity, consistency, and completeness.
• Analyzes problems thoughtfully and evaluates options before deciding.
• Adapts quickly to shifting priorities and adjusts workflow as needed.
• Seeks opportunities to learn and apply new technologies.
• Documents safety and compliance details accurately and thoroughly.
• Consistently applies established documentation standards in all deliverables.
• Rapidly applies new information and skills to assigned tasks.
• Routinely verifies technical details with traceability.
• Creates calm, connection, and laughter even during high-stress periods.
• To conform with U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government.

Responsibilities

• Create and maintain high-quality, succinct user-facing documentation to support industrial robots, collaborative robots, autonomous mobile robots, associated software, and their peripherals.
• Work with the Engineering, Marketing, and Compliance teams during New Product Introduction (NPI) phases to acquire a thorough understanding of the product’s form, function, and features.
• Author content for a global audience of system integrators, OEMs, support channels, and end-users.
• Deliver complete, reviewed, and approved content as required by varying project timelines.
• Capture, track, and resolve multiple documentation update requests.
• Follow established procedures for content approval, records, and document releasing.
• Interpret data from various sources to transform into clear and concise user-facing content.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level