Technical Writer
About The Position
The Technical Writer is responsible for developing and maintaining product-related documentation such as but not limited to: User Guides, Release Notes, Quick Reference Cards, and Online Help. Other deliverables may include developing online content for tooltips, in-app guided walkthroughs or other user engagement content as needed. The ideal candidate possesses a strong attention to detail and is comfortable working closely with Product Management, Engineering, Customer Success/Support and Sales teams to understand customer needs and gain a deep knowledge of the products supported. This person must be highly professional, organized, and able to work on multiple projects at once under tight deadlines in a fast-moving Agile software development environment.
Requirements
- Bachelor’s degree in communications or a relevant field
- At least 5 years of experience in developing both technical and end-user documentation, with a minimum of 3 years of strong instructional design experience.
- Self-starter, comfortable asking questions, as well as, working independently or with a team
- Solid working knowledge of content development practices
- Understanding of software concepts and the SDLC (software development lifecycle)
- A team player, and self-motivated quick learner, ready to explore new technologies and solutions
- Proficient at working with the following tools: Microsoft Office 365: Word, Excel, PowerPoint, Teams, etc.
- Online Help Authoring: Adobe RoboHelp, Madcap Flare, or other
- Screenshot and Video Capture: TechSmith SnagIt, Adobe Photoshop, or other
Nice To Haves
- Preferred experience working with the following tools:
- Agile Software Development Tools: ADO (Azure DevOps), JIRA, or other
- eLearning Development: Adobe Captivate, TechSmith Camtasia, Articulate Storyline or other
- In-App Content Development: Gainsight PX, WalkMe, or other user engagement tool
Responsibilities
- Develop high-quality technical and end-user documentation focused on driving customer success and enablement, as well as increase overall product adoption
- Work in fast-paced agile environment with both onshore and offshore teams, various schedules, and frequent release cycles
- Translate complex product information into clear, concise, and easy-to-understand content for both technical and non-technical users
- Capture and incorporate screen shots and graphics into documentation for enhanced usability
- Partner closely with engineering and product management teams to gain a deep understanding of products supported; including learning about target audiences to ensure the best user experience is delivered
- Act as the first user to test new features and functionality; ability to analyze, understand and advocate for the needs and expectations of target audiences
- Own the document review process to gather feedback and incorporate changes as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
