Technical Writer

LVT (LiveView Technologies)

9d • Remote

About The Position

LVT is seeking a Technical Writer who operates with the mindset of a Product Owner. Joining our Learning & Enablement team, you will go beyond simple documentation maintenance to become the definitive authority on your assigned software and hardware products. We need a high-autonomy professional who is part investigative reporter and part technical architect—someone who embeds themselves in sprint reviews and factory floors to ensure no detail is left uncaptured. You won’t just write manuals; you will build the comprehensive knowledge library our customers and internal teams deserve. This is a remote, individual contributor position. While you will collaborate across departments and time zones, you will be expected to maintain high levels of self-motivation and accountability. Travel to our Headquarters in American Fork, Utah, or our fabrication facilities may be required occasionally for hands-on hardware documentation.

Requirements

• Proven Technical Writing Experience: You have a strong track record as a technical writer in a fast-paced software or hardware environment, supported by a demonstrable portfolio of work.
• CCMS Proficiency: You possess intermediate to advanced experience with structured authoring tools such as Paligo, Arbortext, Madcap Flare, or Xyleme.
• Adoption Platform Expertise: You have experience producing content for product adoption platforms like WalkMe or Pendo.
• Technical Fluency: You are comfortable working with API documentation and have exposure to (or a strong desire to learn) hardware documentation tools like CAD, JBSs, and ECOs.
• Thrives in Ambiguity: You excel in less structured environments where you are responsible for defining your own path and creating your own "SOPs" to achieve the desired outcome.
• Exceptional Communication: You possess the verbal and written skills necessary to manage diverse stakeholders and translate complex technical jargon into clear, actionable language.
• Radical Accountability: You loathe micromanagement because you already set more aggressive goals for yourself than any manager could; you are naturally driven to deliver excellence without external prodding.
• Teachable & Resilient: You view feedback as a tool for growth rather than a personal slight, maintaining a high level of professional maturity and a "team-first" attitude.
• Intellectual Curiosity: You are the person who needs to know how things work—down to the source of the hardware screws—and you don't stop digging until you have the full story.

Responsibilities

• Documentation Ownership: Act as the "Product Owner" for all documentation related to assigned hardware and software, ensuring accuracy, relevancy, and completeness across the product lifecycle.
• Cross-Functional Investigation: Proactively attend sprint reviews, demos, and stakeholder meetings to identify upcoming releases and documentation gaps before they impact the user.
• Content Creation: Design and develop high-quality technical content within a CCMS (Paligo), delivering clear, structured information for both internal and external LMS platforms.
• API & Hardware Documentation: Manage complex API documentation and hardware-specific guides, collaborating with engineering and fabrication teams to translate technical specs into digestible content.
• Quality Advocacy: Champion the end-user experience by challenging internal definitions of "minor releases" to ensure customers always have the context they need for success.
• Strategic Alignment: Regularly track and report on personal metrics and goals to ensure all documentation efforts directly support LVT’s quarterly and yearly corporate initiatives.
• Collaborative Input: Provide subject matter expertise to broader Learning & Enablement projects, such as live webinars and instructional design, to ensure a cohesive educational experience.
• Stakeholder Management: Conduct interviews with Subject Matter Experts (SMEs) and product owners to extract deep technical knowledge and transform it into official company resources.

Benefits

• We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees